Every 2020 Western Star 5700 recall
Each campaign as NHTSA published it: what is wrong, what can happen, and the fix. Newest first.
Equipment · NHTSA 22V338000
May 16, 2022Equipment:Other:Labels
- Problem
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- Risk
- An overloaded vehicle can increase the risk of a crash.
- Fix
- Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Full recall details for 22V338000 →Electrical System · NHTSA 21V206000
Mar 24, 2021Electrical System:Wiring
- Problem
- Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
- Risk
- Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
- Fix
- DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Full recall details for 21V206000 →Electrical System · NHTSA 20V281000
May 18, 2020Electrical System:Wiring
- Problem
- Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
- Risk
- An engine stall may increase the risk of a crash.
- Fix
- DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Full recall details for 20V281000 →Service Brakes, Air · NHTSA 20V127000
Mar 3, 2020Service Brakes, Air:Disc:Caliper
- Problem
- Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
- Risk
- Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
- Fix
- DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Full recall details for 20V127000 →Structure · NHTSA 19V722000
Oct 10, 2019Structure:Body:Door
- Problem
- Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
- Risk
- A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
- Fix
- DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
Full recall details for 19V722000 →Visibility · NHTSA 19V792000
Apr 11, 2019Visibility:Defroster/Defogger/Hvac System:Rear Window
- Problem
- Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
- Risk
- If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
- Fix
- DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Full recall details for 19V792000 →
2020 Western Star 5700 complaints and service bulletins
Owners filed 1 complaints with NHTSA about the 2020 Western Star 5700. Western Star has issued at least 159 technical service bulletins (repair instructions to dealers) for this model year. Complaints are unverified owner reports; a recall is the manufacturer’s admission of a safety defect.
Most-reported components
- Forward Collision Avoidance1
Service bulletins by component
- Equipment (62)
- Engine and Engine Cooling (41)
- Power Train (27)
- Electrical System (24)
- Engine (17)
- Equipment Adaptive/Mobility (16)
Read Western Star 5700 owner complaints and bulletins, every year
NHTSA defect investigations covering the 2020 Western Star 5700
NHTSA’s Office of Defects Investigation lists this model year in 2 investigations. An investigation is not a recall; it is how NHTSA decides whether one is needed.
What people reported
Owners have filed 1 complaints with NHTSA about the 2020 Western Star 5700. A few in their own words, shortened. Complaints are unverified and are not proof of a defect or of any recall.
“The contact owns a 2020 Western Star 5700. The contact stated that while driving approximately 75 MPH, the anti-collision system erroneously activated causing the commercial truck to abruptly stop while driving on the freeway.”
2020 WESTERN STAR 5700May 17, 2022
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11464954
Check your 5700 by VIN
Not every 2020 Western Star 5700 is in every recall. Enter your 17-character VIN to see the recalls on record for your exact vehicle, then confirm which are still open at NHTSA.gov or with any Western Star dealer.
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