WESTERN STAR 4900 (2020) recall — Visibility
Daimler Trucks North America recalls 2016-2020 Western Star 4900 and 5700 trucks with sleeper cab vent windows that may detach while driving, creating road hazards.
Use caution until it’s fixed
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2016-2020 Western Star 4900 and 5700 trucks because the vent windows may detach while driving, creating a road hazard. This could increase the risk of a crash if the window becomes a hazard on the road. Read more at govinfonow.com/recall/80178-western-star-4900-2020-recall-vent-window-detachment-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/80178-western-star-4900-2020-recall-vent-window-detachment-risk · Updated October 5, 2026 · Official notice: NHTSA #19V792000
Cite this page
“Western Star 4900 (2020) Recall: Vent Window Detachment Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/80178-western-star-4900-2020-recall-vent-window-detachment-risk. Based on NHTSA recall #19V792000 (https://www.nhtsa.gov/recalls?nhtsaId=19V792000).
Why it’s dangerous
The vent window may detach from the vehicle due to improper adhesive. If it detaches while the vehicle is moving, it can become a road hazard, increasing the risk of a crash.
Who’s affected
Owners of 2016-2020 Western Star 4900 and 5700 trucks with sleeper cab vent windows are affected. Truck drivers and their families are most at risk due to potential road hazards.
How to tell if you have this one
Check if your Western Star 4900 or 5700 truck was manufactured between 2016 and 2020 and has a sleeper cab vent window. The recall covers these specific models and years.
- Brand
Daimler Trucks North America- Category
Vehicle
What to do — step by step
Contact DTNA Customer Service
Call 1-800-547-0712 to confirm your vehicle is affected and schedule a replacement.
Get Replacement Vent Windows
Dealers will replace the vent windows free of charge once you contact DTNA.
What NHTSA says to do
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Questions people ask
Why is this recall happening?
The vent window may detach from the vehicle due to improper adhesive, creating a road hazard if it becomes loose while driving.
How can I tell if my truck is affected?
Check if your Western Star 4900 or 5700 truck was manufactured between 2016 and 2020 and has a sleeper cab vent window.
What should I do if my vent window is detached?
The recall does not specify what to do if the window is already detached. Contact DTNA customer service for guidance.
Contact Daimler Trucks North America
We’ve drafted a message you can send Daimler Trucks North America to request your refund or repair — edit it as you like.
Subject: Recall 19V792000 — Daimler Trucks North America Daimler Trucks North America Hello, I own a Daimler Trucks North America that is covered by recall 19V792000 from Daimler Trucks North America. The official recall notice states: DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #19V792000 (April 11, 2019)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.