2020 Mercedes-Benz GLS recalls (4)

Every 2020 Mercedes-Benz GLS recall

Each campaign as NHTSA published it: what is wrong, what can happen, and the fix. Newest first.

• Back Over Prevention · NHTSA 22V232000

  Aug 4, 2022Back Over Prevention:Display Function

  Problem

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk

  An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

  Fix

  Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.

  Full recall details for 22V232000 →

• Electrical System · NHTSA 22V365000

  May 20, 2022Electrical System:SoftwareOver-the-air fix

  Problem

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

  Risk

  A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

  Fix

  The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

  Full recall details for 22V365000 →

• Back Over Prevention · NHTSA 21V354000

  May 14, 2021Back Over Prevention: Sensing System: CameraOver-the-air fix

  Problem

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

  Risk

  A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

  Fix

  The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

  Full recall details for 21V354000 →

• Electrical System · NHTSA 21V058000

  May 2, 2021Electrical System:SoftwareOver-the-air fix

  Problem

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

  Risk

  Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

  Fix

  MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

  Full recall details for 21V058000 →

2020 Mercedes-Benz GLS complaints and service bulletins

Owners filed 37 complaints with NHTSA about the 2020 Mercedes-Benz GLS, reporting 3 crashes, 1 fires, 2 injuries. Mercedes-Benz has issued at least 270 technical service bulletins (repair instructions to dealers) for this model year. Complaints are unverified owner reports; a recall is the manufacturer’s admission of a safety defect.

Most-reported components

• Electrical System18
• Engine9
• Forward Collision Avoidance9
• Fuel/Propulsion System7
• Power Train4
• Unknown Or Other4

Service bulletins by component

• Electrical System (250)
• Power Train (56)
• Visibility/Wiper (51)
• Steering (38)
• Structure (38)
• Suspension (33)

Read Mercedes-Benz GLS owner complaints and bulletins, every year

Other Mercedes-Benz GLS model years

← 2019 Mercedes-Benz GLS · 2022 Mercedes-Benz GLS →

• 2026 (2)
• 2025 (1)
• 2023 (2)
• 2022 (3)
• 2020 (4)
• 2019 (2)
• 2018 (2)

All Mercedes-Benz GLS recalls, every model year