Mercedes-Benz is recalling 2021 AMG GLB35 vehicles with a faulty eCall system that may send emergency responders to the wrong location after a crash, increasing injury risk. Owners can get a free software update from dealers or over-the-air.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Mercedes-Benz is recalling 2021 AMG GLB35 vehicles due to a potential failure in the eCall emergency system that could send responders to the wrong location after a crash. This risk increases the chance of injury for drivers and passengers.
The eCall system may not correctly report the vehicle's location after a crash, causing emergency responders to arrive at the wrong place. This delay or incorrect response could lead to increased injury risk for occupants.
Owners of 2021 Mercedes-Benz AMG GLB35 vehicles are affected. Drivers and passengers in these vehicles face the highest risk during crashes.
Check if your vehicle is a 2021 Mercedes-Benz AMG GLB35. The recall covers specific models from 2016 to 2021, but only the GLB35 is affected by this particular recall.
Call 1-877-762-8267 to confirm your vehicle is affected and schedule a software update.
The communication module software will be updated for free by a dealer or via over-the-air update to fix the location reporting issue.
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
The eCall system may fail to communicate the correct vehicle location after a crash, potentially sending emergency responders to the wrong location.
This recall specifically affects 2021 Mercedes-Benz AMG GLB35 vehicles. Check your vehicle's year and model to confirm.
Yes, the hazard could increase injury risk during a crash by causing emergency responders to arrive at the wrong location.
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V058000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V058000 from Mercedes-Benz. The official recall notice states: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
