Mercedes-Benz recalls 2021 AMG GLB35 vehicles with backup camera software that may show blank images, reducing rear visibility and increasing crash risk. Owners must update software via dealer or OTA update by June 2021.
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Mercedes-Benz is recalling certain 2021 AMG GLB35 vehicles because their backup camera software can display a blank image, which reduces rear visibility and increases the risk of a crash. This issue fails to meet federal safety standards for rear visibility.
The backup camera software may display a blank image or reboot after startup, causing the rearview camera image to not show properly. This reduces the driver's ability to see behind the vehicle, increasing the risk of a crash or injury.
Owners of 2021 Mercedes-Benz AMG GLB35 vehicles are affected. Drivers using these vehicles without the software update are at risk of reduced rear visibility.
Check if your vehicle is a 2021 Mercedes-Benz AMG GLB35. The recall covers specific models from 2019-2021, but the exact model details are provided in MBUSA's recall report.
Contact a Mercedes-Benz dealer or use an over-the-air update to fix the software issue.
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
The backup camera software may display a blank image or reboot after startup, causing the rearview camera image to not show properly, which increases crash risk.
Check if your vehicle is a 2021 Mercedes-Benz AMG GLB35. The recall covers specific models from 2019-2021, but the exact model details are provided in MBUSA's recall report.
Contact a Mercedes-Benz dealer or use an over-the-air update to fix the software issue.
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V354000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V354000 from Mercedes-Benz. The official recall notice states: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
