MERCEDES-BENZ AMG GLB35 (2021) recall — Electrical System
Mercedes-Benz recalls 2021 AMG GLB35 vehicles with a faulty eCall system that may prevent emergency contacts during accidents. Owners must update software via OTA or dealer to fix the issue.
Use caution until it’s fixed
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling 2021 AMG GLB35 vehicles due to a potential failure in the emergency call system. This could delay emergency responders and increase injury risk if the vehicle is in an accident. The fix involves updating the vehicle's software for free. Read more at govinfonow.com/recall/80578-mercedes-benz-amg-glb35-2021-recall-ecall-system-may-fail.
Source Summary by GovInfoNow · govinfonow.com/recall/80578-mercedes-benz-amg-glb35-2021-recall-ecall-system-may-fail · Updated October 4, 2026 · Official notice: NHTSA #22V365000
Cite this page
“Mercedes-Benz AMG GLB35 (2021) Recall: eCall System May Fail in Emergencies.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/80578-mercedes-benz-amg-glb35-2021-recall-ecall-system-may-fail. Based on NHTSA recall #22V365000 (https://www.nhtsa.gov/recalls?nhtsaId=22V365000).
Why it’s dangerous
A software error in the communication module can cause the eCall system to fail, preventing occupants from contacting emergency services during an accident. This delay could increase the risk of injury or death if help is needed.
Who’s affected
Owners of 2021 Mercedes-Benz AMG GLB35 vehicles are affected. Drivers and passengers in these vehicles face the risk of delayed emergency assistance during accidents.
How to tell if you have this one
Check if your vehicle is a 2021 Mercedes-Benz AMG GLB35. The recall covers specific model years and vehicle types as listed in the official notice.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Software
Contact Mercedes-Benz USA customer service at 1-800-367-6372 to schedule a free software update via Over-the-Air or dealer service.
What NHTSA says to do
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Questions people ask
Is my vehicle affected by this recall?
Check if your vehicle is a 2021 Mercedes-Benz AMG GLB35. The recall covers specific model years and vehicle types as listed in the official notice.
How do I get the software update?
The update can be done through an Over-the-Air (OTA) update or by a dealer, both free of charge. Contact Mercedes-Benz USA customer service at 1-800-367-6372 for assistance.
When will I receive the notification letter?
Owner notification letters were mailed starting July 8, 2022, in phases through May 17, 2024, and September 27, 2024.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 22V365000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 22V365000 from Mercedes-Benz. The official recall notice states: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #22V365000 (May 20, 2022)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.