OCOOPA Rechargeable Hand Warmers Recall: Fire and Burn Risk

We’ve drafted a message you can send OCOOPA to request your refund or repair — edit it as you like.

Subject: Recall 10895 — OCOOPA Rechargeable Hand Warmers Recall: Fire and Burn Risk

Hello,

I own a OCOOPA Rechargeable Hand Warmers Recall: Fire and Burn Risk that is covered by recall 10895 from OCOOPA.

The official recall notice states: Consumers should stop using the recalled hand warmers immediately and contact OCOOPA Direct for a full refund in the form of an OCOOPA gift card or the original form of payment. Consumers will be asked to write in permanent marker "RECALLED" on the hand warmer and submit a photo showing that marking on the hand warmer, the model number and the product's three-digit batch number to https://www.ocoopa.com/pages/product-recalls. Consumers should dispose of recalled products with the lithium-ion battery in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this defective lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Defective lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this defective lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts defective lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.