Rowenta Cordless Vacuums Recall: Fire and Burn Hazards from Lithium-Ion Batteries

We’ve drafted a message you can send Rowenta to request your refund or repair — edit it as you like.

Subject: Recall 10845 — Rowenta Cordless Vacuums Recall: Fire and Burn Hazards from Lithium-Ion Batteries

Hello,

I own a Rowenta Cordless Vacuums Recall: Fire and Burn Hazards from Lithium-Ion Batteries that is covered by recall 10845 from Rowenta.

The official recall notice states: Consumers should stop using the vacuum immediately and remove the recalled lithium-ion battery from the handle. Visit the company's website at https://www.rowentausa.com/recall-campaign-xforce to register for the recall. Consumers will be asked to upload a photograph of the model number and date code for the battery. Upon verification that the battery is recalled, the firm will send a free replacement lithium-ion battery to the consumer. Consumers will be asked to dispose of the lithium-ion battery in accordance with local and state regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.