HotHands Rechargeable Hand Warmers Recall: Fire and Burn Hazard

We’ve drafted a message you can send HotHands to request your refund or repair — edit it as you like.

Subject: Recall 11007 — HotHands Rechargeable Hand Warmers Recall: Fire and Burn Hazard

Hello,

I own a HotHands Rechargeable Hand Warmers Recall: Fire and Burn Hazard that is covered by recall 11007 from HotHands.

The official recall notice states: Consumers should stop using the recalled hand warmers immediately and contact Kobayashi for a full refund. Consumers will be asked to go to https://hothands.com/recall-notice-rechargeable and follow the instructions to obtain a claim number. Consumers will also be asked to destroy the product by writing in permanent marker “Recalled” and the claim number on the product, and to submit a photo showing the marked hand warmer, the product’s model number, and the four-digit batch number. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.