GE Medical Systems recalls Portrait Core Services Software V1.1 (Ref# 5700209) due to potential loss of patient monitoring and alarm reset issues. Affected units may require correction to prevent safety risks.
Software issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area.
GE Medical Systems is recalling Portrait Core Services Software version 1.1 because it can cause patient monitoring to fail and reset alarm settings to default. This could lead to missed patient alerts if not corrected.
The software update can cause patient monitoring to stop working at the Hub and Central Viewer. Additionally, all alarm settings may reset to factory defaults, meaning previously configured patient-specific alarms could be lost.
Healthcare facilities using the recalled software version may be affected. Staff responsible for patient monitoring and alarm settings are most at risk of missing critical alerts.
Check for the software version 1.1 with reference number 5700209. Serial numbers listed in the recall include SWT25250001TA through SWT31240012TA.
Verify the software version on your system to see if it matches the recalled version 1.1 with reference number 5700209.
The recall states it may cause loss of patient monitoring and reset alarm settings to factory defaults, which could lead to missed patient alerts if not corrected.
Check for the software version 1.1 with reference number 5700209. Serial numbers listed in the recall include SWT25250001TA through SWT31240012TA.
The recall does not specify a remedy, so you should check with GE Medical Systems for guidance on correcting the issue.
We’ve drafted a message you can send GE Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-3036-2026 — GE Medical Systems GE Medical Systems Hello, I own a GE Medical Systems that is covered by recall Z-3036-2026 from GE Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
