GE Medical Systems recalls Portrait Compute V1.2 software update (Ref# 5700592) due to potential loss of patient monitoring and alarm reset issues. Affected units may require correction to prevent safety risks.
Software issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area.
GE Medical Systems is recalling Portrait Compute and Core Services V1.2 software updates (Ref# 5700592) because they can cause patient monitoring to stop working and reset alarm settings to default. This could lead to missed patient alerts if not corrected.
The software update may stop patient monitoring at the Hub and Central Viewer, causing critical health data to be lost. Alarm settings could reset to factory defaults, meaning previously configured patient-specific alerts might not work properly.
Healthcare facilities using the Portrait Compute software update are most at risk. Patients in hospitals or clinics with this software could face monitoring gaps if alarms reset unexpectedly.
Check for the software version V1.2 with reference number 5700592. Affected units have serial numbers starting with SWT25510001TA, SWT26110010TA, SWT26070001TA, or SWT26120008TA.
Verify your software version by checking the reference number 5700592 or serial numbers listed in the recall notice.
The software update may cause patient monitoring to stop working and reset alarm settings to factory defaults, potentially missing critical patient alerts.
Check for the software version V1.2 with reference number 5700592 and serial numbers starting with SWT25510001TA, SWT26110010TA, SWT26070001TA, or SWT26120008TA.
The recall record does not specify a remedy or fix for this issue.
We’ve drafted a message you can send GE Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-3037-2026 — GE Medical Systems GE Medical Systems Hello, I own a GE Medical Systems that is covered by recall Z-3037-2026 from GE Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
