GE Medical Systems recalls Portrait Core Services Software V1.0.5 (Ref# 5697353) due to potential loss of patient monitoring and alarm reset issues. Affected units may require software updates to prevent safety risks.
Software issue may result in a loss of patient monitoring at the Hub and Central Viewer. In addition, all alarm settings could be reset to factory defaults following the update and will not follow the alarm settings previously configured for each patient or care area.
GE Medical Systems is recalling Portrait Core Services Software version 1.0.5 because it can cause patient monitoring to fail and reset alarm settings to default. This could lead to missed patient alerts if not corrected.
The software update can cause patient monitoring to stop working at the Hub and Central Viewer. Additionally, all alarm settings may reset to factory defaults, meaning previously configured patient-specific alarms could be lost.
Healthcare facilities using the recalled software version may be affected. Staff responsible for patient monitoring and alarm settings are most at risk.
Check for the software version 1.0.5 with serial numbers listed in the recall notice. The product was sold with GTIN 00195278364838.
Verify your software version by checking the device settings or documentation for version 1.0.5.
Contact GE Medical Systems to get the corrected software version to prevent monitoring failures and alarm resets.
The software may cause patient monitoring to stop working and reset alarm settings to factory defaults, potentially missing critical patient alerts.
Check for the software version 1.0.5 with serial numbers listed in the recall notice, such as SUD22470001TA.
The recall notice does not specify a deadline for updating the software.
We’ve drafted a message you can send GE Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-3038-2026 — GE Medical Systems GE Medical Systems Hello, I own a GE Medical Systems that is covered by recall Z-3038-2026 from GE Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
