GE Medical Systems recalls Portrait Core Services software that may lose patient monitoring after 425 days of continuous use. Affected units include specific model CSSXB with serial numbers listed. No remedy provided in recall notice.
There is a software issue that can result in the loss of patient monitoring on the Portrait Central Viewer Application after 425 days of continuous run-time.
GE Medical Systems is recalling Portrait Core Services software that could stop monitoring patients after 425 days of continuous use. This software is part of their Portrait Mobile Monitoring Solution. The recall affects specific model units with listed serial numbers.
The software has a known issue that can cause patient monitoring to stop after 425 days of continuous operation. This could lead to missed patient data or potential safety issues if the system fails during critical monitoring periods.
Healthcare facilities using the Portrait Mobile Monitoring Solution with the CSSXB model are affected. Patients monitored through this system may be at risk if the software stops working after 425 days of continuous use.
Check for the CSSXB model number on the software. Affected units have specific serial numbers listed in the recall notice, including SWT24040001TA through SWT24370002TA and other numbers like 6399074-7 to 6399326-2.
Identify if your software is the Portrait Core Services model CSSXB with the listed serial numbers.
The recall is due to a software issue that can cause patient monitoring to stop after 425 days of continuous use.
Check if your software matches the CSSXB model with the listed serial numbers. No remedy is provided in this recall notice.
The recall states a risk of patient monitoring loss, but does not specify serious injury or death. The danger level is low_risk.
We’ve drafted a message you can send GE Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-0918-2025 — GE Medical Systems GE Medical Systems Hello, I own a GE Medical Systems that is covered by recall Z-0918-2025 from GE Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
