BenQ GV31 Portable Projectors Recall: Fire and Burn Hazard Risk

We’ve drafted a message you can send BenQ to request your refund or repair — edit it as you like.

Subject: Recall 10884 — BenQ GV31 Portable Projectors Recall: Fire and Burn Hazard Risk

Hello,

I own a BenQ GV31 Portable Projectors Recall: Fire and Burn Hazard Risk that is covered by recall 10884 from BenQ.

The official recall notice states: Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.