Cambridge Audio Yoyo (M) Recall: Fire Hazard from Battery Overheating

We’ve drafted a message you can send Cambridge Audio to request your refund or repair — edit it as you like.

Subject: Recall 10948 — Cambridge Audio Yoyo (M) Recall: Fire Hazard from Battery Overheating

Hello,

I own a Cambridge Audio Yoyo (M) Recall: Fire Hazard from Battery Overheating that is covered by recall 10948 from Cambridge Audio.

The official recall notice states: Consumers should stop using the recalled speakers immediately, disconnect them from the power supply, stop charging them, store them away from combustible materials and contact Audio Partnership for a full cash refund of $218 or Cambridge Audio online store voucher of $350. Once Audio Partnership has processed the request, consumers should then dispose of the product in accordance with any local and state ordinances. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.