KEYSTONE COUGAR (2021) recall — Electrical System
Keystone is recalling 2021 Cougar RVs with Off the Grid Solar package due to potential electrical shock from energized shore power connections. Owners must contact customer service for free inverter testing and rewiring.
Use caution until it’s fixed
An energized shore power connection can cause an electrical shock, increasing the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Keystone is recalling certain 2021 Cougar RVs that have the Off the Grid Solar package. The inverter might be wired incorrectly, causing shore power connections to become energized and pose a shock risk during use. Read more at govinfonow.com/recall/80534-keystone-2021-cougar-rv-recall-shore-power-shock-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/80534-keystone-2021-cougar-rv-recall-shore-power-shock-risk · Updated October 4, 2026 · Official notice: NHTSA #21V178000
Cite this page
“Keystone 2021 Cougar RV Recall: Shore Power Shock Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/80534-keystone-2021-cougar-rv-recall-shore-power-shock-risk. Based on NHTSA recall #21V178000 (https://www.nhtsa.gov/recalls?nhtsaId=21V178000).
Why it’s dangerous
The inverter may be wired incorrectly, causing power to energize the shore power connection. This creates a risk of electrical shock when using shore power during normal operation.
Who’s affected
Owners of 2021 Keystone Cougar RVs with the Off the Grid Solar package are affected. Those using shore power connections while the inverter is active are at higher risk.
How to tell if you have this one
Check if your 2021 Cougar RV has the Off the Grid Solar package (model numbers: 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, 368MBI). The recall started March 24, 2021.
- Brand
Keystone- Category
Vehicle
What to do — step by step
Contact Customer Service
Call Keystone at 1-866-425-4369 to schedule free inverter testing and rewiring if needed.
What NHTSA says to do
Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-403.
Questions people ask
Why is this recall happening?
The inverter may be wired incorrectly, causing shore power connections to become energized and pose a shock risk during use.
What models are affected?
2021 Cougar models with Off the Grid Solar package: 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI.
How can I get the fix?
Keystone will test and rewire the inverter for free. Contact customer service at 1-866-425-4369 to schedule the service.
Contact Keystone
We’ve drafted a message you can send Keystone to request your refund or repair — edit it as you like.
Subject: Recall 21V178000 — Keystone Keystone Hello, I own a Keystone that is covered by recall 21V178000 from Keystone. The official recall notice states: Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-403. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #21V178000 (March 16, 2021)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.