Roche Accu-Chek Connect App Recalls: Blood Glucose Measurement Errors
Roche recalls specific versions of Accu-Chek Connect Diabetes Management App due to software bugs that may cause incorrect blood glucose readings or insulin dosing calculations.
Use caution until it’s fixed
Certain iOS and Android App versions contain a program error (bug) in the Bolus Advisor feature. Due to a software bug, when the OS region of the phone setting is changed, the unit of measure within the app may unexpectedly change. This creates a risk the app might not transfer the blood glucose result or the user might not correctly input numerical values for carbohydrate used for bolus advice.
Contact the company
What happened, in plain English
Roche is recalling certain versions of its Accu-Chek Connect Diabetes Management App because a software bug can cause incorrect blood glucose readings or insulin dosing calculations. This could lead to unsafe diabetes management if users rely on the app for critical health decisions. Read more at govinfonow.com/recall/73898-roche-accu-chek-connect-app-recalls-blood-glucose-measurement-errors.
Source Summary by GovInfoNow · govinfonow.com/recall/73898-roche-accu-chek-connect-app-recalls-blood-glucose-measurement-errors · Updated September 23, 2026 · FDA enforcement record: FDA #Z-0625-2018
Cite this page
“Roche Accu-Chek Connect App Recalls: Blood Glucose Measurement Errors.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/73898-roche-accu-chek-connect-app-recalls-blood-glucose-measurement-errors. Based on FDA recall #Z-0625-2018 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0625-2018%22&limit=1).
Why it’s dangerous
The app has a software bug that changes units of measure when the phone's region settings are updated. This can cause the app to fail transferring blood glucose results or misinterpret carbohydrate inputs for insulin dosing, potentially leading to unsafe blood sugar levels.
Who’s affected
People using the recalled app versions for diabetes management are affected. Those who rely on the app for accurate blood glucose monitoring and insulin dosing are at higher risk.
How to tell if you have this one
Check your app's catalog number (07562462001 or 07250452001) and software version (1.2.0, 1.2.2, 1.2.3, 2.0.0, 2.0.1, or 2.1.0). The app is sold through Apple and Android stores with the specified catalog numbers.
- Brand
Roche- Product
Accu-Chek Connect Diabetes Management App, Catalog number 07562462001 / GTIN number 00365702700000 & Catalog number- Category
Medical device
What to do — step by step
Update App
Update to the latest available version of the Accu-Chek Connect app to fix the software bug.
Where it went and when
Where it was distributed
Distributed nationwide.
FDA distribution: “US Nationwide” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide.
Recall timeline
FDA terminated this recall 14 months after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
Questions people ask
Do I need to stop using the app immediately?
No, but you should update the app to the latest version to fix the software bug. The recall does not require immediate discontinuation of use.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-0625-2018 (June 8, 2017) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0625-2018 to see it in context.
- Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.