Dexcom recalls G6 and G6 Pro Android apps with software version 1.15.0 that may miss glucose alerts, risking severe diabetic complications. Users should update to fix the issue.
A software defect in version v1.15.0 of the G6 Android app can cause the app to terminate unexpectedly, which may result in the user not receiving estimated glucose values, alarms, alerts or notifications. This could result in the missed detection of a hyperglycemic or hypoglycemic event, protentional resulting in severe hyperglycemia, diabetic ketoacidosis (DKA), or hyperosmolar hyperglycemic state (HHS).
Dexcom is recalling its G6 and G6 Pro Android apps with software version 1.15.0 because a defect can cause the app to crash, potentially missing critical glucose alerts. This could lead to severe hyperglycemia, diabetic ketoacidosis, or hyperosmolar hyperglycemic state if users don't get timely warnings.
The app software version 1.15.0 has a defect that can cause the app to close unexpectedly. This may prevent users from receiving glucose level alerts, which could lead to missing critical high or low blood sugar events. If these events go unnoticed, users might develop severe complications like diabetic ketoacidosis or hyperosmolar hyperglycemic state.
People using Dexcom G6 or G6 Pro glucose monitors with the Android app version 1.15.0 are affected. Those with diabetes who rely on real-time glucose monitoring are most at risk.
Check if your Dexcom G6 or G6 Pro Android app is version 1.15.0. The product model number is SW11678 with software version 1.15.0.
Download the latest app version from Dexcom's official website or app store to fix the software defect.
No, only users with the Android app version 1.15.0 are affected.
The app may crash, causing missed glucose alerts and potential risk of severe hyperglycemia or diabetic complications.
Go to your Dexcom app settings and check the software version; affected units are version 1.15.0.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-0318-2026 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-0318-2026 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
