Canon recalls its Aquilion Precision TSX-304A CT scanners due to scanning interruptions that can cause data loss. Affected units may require forced shutdowns and reboots.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling its Aquilion Precision TSX- 304A CT scanners because a software error can interrupt scans and cause data loss. This means scans might need to be restarted after a forced shutdown, which could lead to incomplete results.
The scanner may stop working mid-scan due to a software error, requiring users to manually shut it down. This can cause the scan data to be lost, potentially leading to incomplete medical imaging results.
Medical facilities using the Canon Aquilion Precision TSX-304A CT scanner model are likely affected. Patients and staff at these facilities are at risk if the scanner malfunctions during a scan.
Check for the Canon Aquilion Precision model TSX-304A with serial number 2DB1892018. The scanner is sold as a whole-body X-ray CT scanner in the U.S.
If scans are interrupted, the system may require manual shutdown and reboot to continue.
The scanner may stop working mid-scan due to a software error, causing data loss and requiring manual shutdowns.
Check for the Canon Aquilion Precision model TSX-304A with serial number 2DB1892018.
If scans are interrupted, the system may require manual shutdown and reboot to continue.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-1725-2020 — Canon Canon Hello, I own a Canon that is covered by recall Z-1725-2020 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
