Canon recalls Aquilion One TSX-301A CT scanners due to scanning interruptions causing data loss. Affected units have specific serial numbers.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling its Aquilion One TSX- 301A CT scanners because a software error can interrupt scans and cause data loss. This means scans may need to be restarted, potentially leading to incomplete medical imaging.
The scanner may stop working mid-scan due to a software error, requiring manual shutdown. This can cause the scan data to be lost, meaning the imaging process must restart, potentially delaying patient care.
Medical facilities using the Canon Aquilion One TSX-301A CT scanner model with serial numbers 7CA1892001 and 7CA1892002 are affected. Patients and staff at these facilities are at risk of incomplete scans.
Check for the Canon Aquilion One TSX-301A model with serial numbers 7CA1892001 or 7CA1892002. This scanner is used for whole-body X-ray CT imaging in medical facilities.
Identify if your scanner has serial numbers 7CA1892001 or 7CA1892002.
The scanner may stop mid-scan due to a software error, causing data loss and requiring restarts.
Scans may need to be restarted, potentially delaying patient care.
The recall record does not mention a remedy or fix.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-1720-2020 — Canon Canon Hello, I own a Canon that is covered by recall Z-1720-2020 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
