Canon recalls certain Aquilion One CT scanners (TSX-305A/3 V8.3 with FIRST 2.1) due to scanning interruptions and potential data loss if the system fails to shut down properly.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling specific models of Aquilion One CT scanners because a software error can cause scanning to interrupt and the system to fail to shut down normally. This may lead to loss of acquired raw data if the user has to forcibly turn off the system.
The scanner may interrupt scanning due to an error in the eXam Plan execution, causing the system to be unable to shut down normally. This could require forcibly turning off the system and may result in loss of raw data from the scan.
Medical facilities using Canon Aquilion One CT scanners with the specific model and software version listed in the recall. Patients and staff at these facilities are at risk if the scanner malfunctions during a scan.
Check for the model number TSX-305A/3 with software version FIRST 2.1. The serial numbers listed in the recall include 3LA1652001, 3LA17Y2020, and other specific combinations starting with 3LA or 3LB.
Identify if your scanner has the model TSX-305A/3 with software version FIRST 2.1.
Reach out to Canon Medical System, USA, INC. for guidance on next steps.
The scanner may interrupt scanning due to an error during eXam Plan execution, causing the system to fail to shut down normally and potentially losing raw data.
Check if your scanner matches the model and software version listed in the recall. Contact Canon for further instructions.
The recall does not mention injury risks; the primary concern is potential data loss during scanning.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-1726-2020 — Canon Canon Hello, I own a Canon that is covered by recall Z-1726-2020 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
