Canon recalls specific model CT scanners due to scanning errors causing data loss. Affected units may require forced shutdowns. Contact Canon for details.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling certain Aquilion Prime SP CT scanners (model TSX-303B) because scanning errors can cause the system to shut down unexpectedly, leading to loss of medical data. This affects healthcare providers using these machines for imaging.
The system may interrupt scanning due to an error in the exam plan execution, preventing normal shutdown. This causes the machine to require forced power-off and reboot, potentially losing acquired medical data.
Healthcare facilities using Canon Aquilion Prime SP scanners with specific serial numbers are affected. Medical staff and patients using these systems may face data loss during scans.
Check for the model number TSX-303B on the scanner. Affected units have specific serial numbers listed in the recall notice.
Verify your scanner's serial number against the list provided in the recall notice.
The system may require forced shutdown and reboot, which can cause loss of acquired medical data.
No immediate action is required, but check your serial number against the list to confirm if your unit is affected.
Contact Canon Medical System, USA, INC. directly for details about the recall.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-1724-2020 — Canon Canon Hello, I own a Canon that is covered by recall Z-1724-2020 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
