Canon recalls specific Aquilion Lightning models (TSX-036A) due to scanning interruptions causing data loss. Affected units have unique serial numbers listed in the recall notice.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling certain Aquilion Lightning CT scanners (model TSX-:036A) because a software error can interrupt scans and cause data loss. This means scans may need to be restarted, potentially leading to incomplete medical imaging.
The system may stop scanning mid-process due to a software error, requiring manual shutdown. This can cause loss of raw medical data, meaning scans must be restarted and may not be complete.
Healthcare facilities using the Canon Aquilion Lightning TSX-036A model with the listed serial numbers are affected. Medical staff and patients using these scanners may be at risk of incomplete imaging results.
Check for the model number 'Aquilion Lightning TSX-036A' on the device. Affected units have specific serial numbers listed in the recall notice: 4LC1892122, 4LC1892125, 4LC1892129, 4LC1882114, 4OC1912163, and 4OC18Y2149.
Verify your scanner's serial number against the list: 4LC1892122, 4LC1892125, 4LC1892129, 4LC1882114, 4OC1912163, and 4OC18Y2149.
The system may interrupt scans due to a software error, causing data loss and requiring manual shutdown.
Check your serial number against the list provided in the recall notice. If it matches, contact Canon for further instructions.
The recall notice does not specify a fix or remedy; affected units may need to be checked by Canon.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-1719-2020 — Canon Canon Hello, I own a Canon that is covered by recall Z-1719-2020 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
