Users with Android OS 8.0 and above may be unable to transfer values obtained on their meter to the App.
Take action
Contact the company
📍Recalling firmRoche Diabetes Care, Inc.9115 Hague Rd · Indianapolis, IN 46256-1025
✎ GovInfoNow plain-language explainer
Roche is recalling a specific version of its diabetes management app for Android 8.0 and newer devices. This version may prevent users from transferring blood glucose readings from their meter to the app, which could disrupt diabetes management. Read more at govinfonow.com/recall/67953-roche-accu-chek-connect-app-android-8-0-transfer-issues.
“Roche Accu-Chek Connect App: Android 8.0+ Transfer Issues.” GovInfoNow, updated August 20, 2026. https://govinfonow.com/recall/67953-roche-accu-chek-connect-app-android-8-0-transfer-issues. Based on FDA recall #Z-2753-2019 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2753-2019%22&limit=1).
Roche Diabetes Care, Inc. recalled the Accu-Chek Connect Diabetes Management App on May 3, 2019, according to the FDA. The software may fail to transfer meter values for users with Android OS 8.0 and above.
How to tell if you have it
Accu-Chek Connect Diabetes Management App
Connect App version 2.1.6.3
Android OS 8.0 and above
The hazard
Users with Android OS 8.0 and above may be unable to transfer values obtained on their meter to the App.
Context
GovInfoNow's records show Roche Diabetes Care, Inc. has had 9 other recalls since June 8, 2017. Other recent recalls of similar products include Roche Accu-Chek Guide (SC) Kit (May 13, 2024), Roche Diabetes Care Software Version 2.5.2 (March 9, 2022), and Roche Accu-Chek Inform II Test Strips (July 28, 2021). Other recent recalls of similar products include Tandem t:slim App Recall (July 16, 2026), Medtronic InPen App (Nov. 13, 2025), and Nova Biomedical StatStrip Glucose Meter Software Issue (July 29, 2026).
How to tell if you have this one
Check if you have the Accu-Chek Connect app version 2.1.6.3 installed on your Android device running version 8.0 or newer. The app may not transfer meter readings to the app.
Brand
Roche
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Update App
Update the Accu-Chek Connect app to the latest version available in your app store.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Nationwide and worldwide usage of the Connect App.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA terminated this recall 18 months after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-2753-2019 (May 3, 2019) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2753-2019 to see it in context.
Plain-language summary written by qwen3:4b on August 20, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.