Roche recalls Accu-Chek Connect app version 2.1.6.3 for Android 8.0+ users who can't transfer meter values. Fix available via app update.
Users with Android OS 8.0 and above may be unable to transfer values obtained on their meter to the App.
Roche is recalling a specific version of its diabetes management app for Android 8.0 and newer devices. This version may prevent users from transferring blood glucose readings from their meter to the app, which could disrupt diabetes management.
The app version 2.1.6.3 may not work properly with Android 8.0 and newer operating systems. This means users can't transfer their blood glucose meter readings to the app, potentially causing gaps in diabetes management data.
People using the Accu-Chek Connect app with Android 8.0 or newer who have a compatible blood glucose meter. Those with diabetes who rely on this app for tracking readings are most at risk.
Check if you have the Accu-Chek Connect app version 2.1.6.3 installed on your Android device running version 8.0 or newer. The app may not transfer meter readings to the app.
Update the Accu-Chek Connect app to the latest version available in your app store.
The app version 2.1.6.3 may not transfer blood glucose readings from the meter to the app when used with Android 8.0 or newer devices.
No, you can continue using the app but you may need to update it to a newer version to fix the issue.
The recall does not mention any risk of serious injury; it only affects the ability to transfer meter readings.
We’ve drafted a message you can send Roche to request your refund or repair — edit it as you like.
Subject: Recall Z-2753-2019 — Roche Roche Hello, I own a Roche that is covered by recall Z-2753-2019 from Roche. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
