Tandem Diabetes Care recalls t:connect mobile app v2.7 for insulin pumps. App crashes cause battery drain and pump shutdown, risking hyperglycemia. Fix by updating to v2.8 or later.
During normal use, the mobile app version 2.7 may crash and be automatically relaunched by the iOS operating system. This cycle intermittently repeats, which leads to excessive Bluetooth communication that may result in pump battery drain and may lead to the pump shutting down sooner than typically expected. Pump shutdown will cause insulin delivery to suspend, which could lead to an under-delivery of insulin and may result in hyperglycemia, including severe hyperglycemia.
Tandem Diabetes Care recalls version 2.7 of their t:connect mobile app when used with t:slim X2 insulin pumps. This version can crash repeatedly, draining the pump battery and causing insulin delivery to stop, which may lead to high blood sugar levels.
The app crashes repeatedly during normal use, causing excessive Bluetooth communication. This drains the pump battery faster and may shut down the pump, stopping insulin delivery and potentially causing high blood sugar levels.
People using Tandem's t:slim X2 insulin pumps with Control-IQ technology and the t:connect app version 2.7 or later are affected. Those with diabetes who rely on this system are most at risk.
Check your t:connect app version. If it's 2.7 or later, you're affected. The product was sold with UDI code 00850006613274.
Update the t:connect app to version 2.8 or later to fix the issue.
The app crashes repeatedly, causing excessive Bluetooth communication that drains the pump battery and may shut down the pump, stopping insulin delivery and risking high blood sugar levels.
Check your t:connect app version. If it's 2.7 or later, you're affected. The product was sold with UDI code 00850006613274.
Update the app to version 2.8 or later to fix the issue. No immediate action is needed if you update.
We’ve drafted a message you can send Tandem Diabetes Care to request your refund or repair — edit it as you like.
Subject: Recall Z-1609-2024 — Tandem Diabetes Care Tandem Diabetes Care Hello, I own a Tandem Diabetes Care that is covered by recall Z-1609-2024 from Tandem Diabetes Care. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
