Tandem recalls Mobi insulin pumps with software version 7.6.0.3 and 7.7 that may show false vibration motor failure, risking hyperglycemia. Learn what to do.
Insulin pump includes a vibration motor that gives tactile feedback for any alerts, alarms, or malfunctions. Pump may exhibit false vibration motor failure due to a software issue causing Malfunction 12: "Pump cannot operate, the mobile app can no longer receive data from the pump. Insulin delivery and any active CGM Sessions have been stopped", which could result in hyperglycemia.
Tandem is recalling certain Mobi insulin pumps that have a software issue causing false vibration motor failures. This could stop insulin delivery and lead to high blood sugar levels if the pump malfunctions.
The pump's vibration motor may falsely indicate a failure due to a software glitch. This can cause the pump to stop delivering insulin, leading to hyperglycemia (high blood sugar) if the user isn't aware of the malfunction.
People using Tandem Mobi insulin pumps with software versions 7.6.0.3 or 7.7 are affected. Those with diabetes who rely on these pumps for insulin delivery are at risk.
Check for software versions 7.6.0.3 or 7.7 on your Tandem Mobi pump. The product was sold with specific catalog numbers and UDI-DI codes listed in the recall notice.
Look for the software version on your pump's display or in the pump's settings menu.
If your pump has software version 7.6.0.3 or 7.7, contact Tandem Diabetes Care for guidance on next steps.
No, the recall does not require immediate stop use. However, you should check your pump's software version and contact Tandem if it matches the affected versions.
Software versions 7.6.0.3 and 7.7 are affected by this recall.
Check your pump's software version. If it is 7.6.0.3 or 7.7, your pump is affected. The recall includes specific catalog numbers and UDI-DI codes listed in the notice.
We’ve drafted a message you can send Tandem to request your refund or repair — edit it as you like.
Subject: Recall Z-0427-2026 — Tandem Tandem Hello, I own a Tandem that is covered by recall Z-0427-2026 from Tandem. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
