Dexcom recalls G5 Mobile Receivers with specific software versions that may not display glucose readings or alerts properly. Affected units could miss critical diabetes management information.
It has been reported that use of the mobile receiver with software version SW10617 rev 4.0.1.048 have reported: 1. the receiver becoming stuck on initialization screen when powering on. This will cause patients not to be able to receive glucose values or alerts; 2. Reinitialization of the receiver without user interaction. If this occurs, the receiver will either reboot and operate normally or require the user to press the Select button on the receiver in order to resume normal operation. In this situation, the user is provided an audio and vibratory alert every 5 minutes. Until the select button is pressed, patients will not receive glucose values or alerts.
Dexcom is recalling G5 Mobile Receivers with software version SW10617 and revision 4.0.1.048. These devices may get stuck on the initialization screen, preventing patients from receiving glucose values or alerts. This could lead to missed diabetes management information.
The software issue causes the receiver to become stuck on the initialization screen when powered on. This prevents patients from receiving glucose readings or alerts. If the receiver reinitializes without user interaction, it may require pressing a button to resume normal operation, but patients won't get glucose information until they do so.
People with diabetes using Dexcom G5 Mobile Receivers with the specific software version and revision listed in the recall are affected. Those who rely on the device for glucose monitoring are most at risk.
Check if your Dexcom G5 Mobile Receiver has software version SW10617 and revision 4.0.1.048. The device comes in black, pink, or blue colors and is sold with specific starter kits.
Verify your receiver's software version by checking the device settings or documentation.
Dexcom will provide a software update to fix the issue once the recall is addressed.
Software version SW10617 with revision 4.0.1.048.
Check if your Dexcom G5 Mobile Receiver has software version SW10617 and revision 4.0.1.048, which is available in black, pink, or blue colors.
No, but you should check the software version and update it if needed to avoid missing glucose readings.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-0929-2020 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-0929-2020 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
