Use cautionMedical device recall · FDA · Published July 12, 2019
Dexcom Receiver Software Issue: Glucose Alerts May Fail
Dexcom recalls G5 Mobile Receivers with specific software versions that may not display glucose readings or alerts properly. Affected units could miss critical diabetes management information.
It has been reported that use of the mobile receiver with software version SW10617 rev 4.0.1.048 have reported: 1. the receiver becoming stuck on initialization screen when powering on. This will cause patients not to be able to receive glucose values or alerts; 2. Reinitialization of the receiver without user interaction. If this occurs, the receiver will either reboot and operate normally or require the user to press the Select button on the receiver in order to resume normal operation. In this situation, the user is provided an audio and vibratory alert every 5 minutes. Until the select button is pressed, patients will not receive glucose values or alerts.
Take action
Contact the company
📍Recalling firmDexcom Inc6340 Sequence Dr · San Diego, CA 92121-4356
✎ GovInfoNow plain-language explainer
Dexcom is recalling G5 Mobile Receivers with software version SW10617 and revision 4.0.1.048. These devices may get stuck on the initialization screen, preventing patients from receiving glucose values or alerts. This could lead to missed diabetes management information. Read more at govinfonow.com/recall/67434-dexcom-receiver-software-issue-glucose-alerts-may-fail.
“Dexcom Receiver Software Issue: Glucose Alerts May Fail.” GovInfoNow, updated August 20, 2026. https://govinfonow.com/recall/67434-dexcom-receiver-software-issue-glucose-alerts-may-fail. Based on FDA recall #Z-0929-2020 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0929-2020%22&limit=1).
Dexcom, Inc. recalled Dexcom Receivers with software version SW10617 and revision 4.0.1.048 due to hazards including the device becoming stuck on the initialization screen or reinitializing without user interaction, according to the FDA on July 12, 2019.
How to tell if you have it
Dexcom G5 Mobile Receiver, REF: MT22719 (Black, Pin, Blue)
Software version SW10617 and revision 4.0.1.048
Part Number/Kit Number/GTIN: STK-GF-001/10386270000238 (Starter Kit)
Part Number/Kit Number/GTIN: STK-RF-001/20386270000235 (Retail Starter Kit)
Part Number/Kit Number/GTIN: STR-GF-001/30386270000232 (Replacement Receiver Kit)
Part Number/Kit Number/GTIN: STK-MC-001/00386270000606 (Medicare Starter Kit)
Dexcom G5 Mobile Receiver, MT22719 (PNK) Rev 012 and 013
Part Number/Kit Number/GTIN: STK-GF-PNK/30386270000263 (Starter Kit)
Part Number/Kit Number/GTIN: STK-RF-PNK/10386270000269 (Retail Starter Kit)
Part Number/Kit Number/GTIN: STR-GF-PNK/20386270000266 (Replacement Receiver Kit)
Dexcom G5 Mobile Receiver, MT22719 (BLU) Rev 012 and 013
Part Number/Kit Number/GTIN: STK-GF-BLU/30386270000270 (Starter Kit)
Part Number/Kit Number/GTIN: STK-RF-BLU/10386270000276 (Retail Starter Kit)
Part Number/Kit Number/GTIN: STR-GF-BLU/20386270000273 (Replacement Receiver Kit)
The hazard
The FDA reported that the receiver may become stuck on the initialization screen when powering on, preventing patients from receiving glucose values or alerts. Additionally, the device may reinitialize without user interaction, requiring the user to press the Select button to resume normal operation while providing an audio and vibratory alert every 5 minutes.
Context
GovInfoNow's records show Dexcom, Inc. has had 9 other recalls on record since November 19, 2019. Other recent recalls of similar products include Beta Bionics iLet Bionic Pancreas Software 1.4.2/1.4.3 Recall: Delayed Glucose Readings Risk (March 12, 2026), Trividia Health: Blood Glucose Meters with E-5 Error Code Instructions Recall (February 6, 2026), and Trividia Health Blood Glucose Device Owner Booklets: E-5 Error Code Instructions Missing (February 6, 2026).
How to tell if you have this one
Check if your Dexcom G5 Mobile Receiver has software version SW10617 and revision 4.0.1.048. The device comes in black, pink, or blue colors and is sold with specific starter kits.
Brand
Dexcom
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Version
Verify your receiver's software version by checking the device settings or documentation.
Update Software
Dexcom will provide a software update to fix the issue once the recall is addressed.
Where it went and when
Where it was distributed
Distributed nationwide.
Nationwide
Not listed
FDA distribution: “US Nationwide distribution.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide.
Recall timeline
FDA terminated this recall 3.4 years after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0929-2020 (July 12, 2019) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0929-2020 to see it in context.
Plain-language summary written by qwen3:4b on August 20, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.