Dexcom G6 CGM App iOS Software Version 1.4.0: Low Alarm Not Alerting After 30 Days
Dexcom recalls iOS software version 1.4.0 of its G6 CGM app up to 1.4.4 due to low alarm feature not alerting users after 30 days of app installation. This could lead to undetected high blood sugar levels.
Use caution until it’s fixed
It was reported that the user's low alarm feature on the iOS application were not properly alerting users when the user has enabled the Alert Schedule feature more than 30 days after installing the iOS application.
Contact the company
What happened, in plain English
Dexcom is recalling iOS software versions 1.4.0 up to 1.4.4 for its G6 CGM app. The low alarm feature may not alert users if they enabled the Alert Schedule feature more than 30 days after installing the app, potentially leading to undetected high blood sugar levels. Read more at govinfonow.com/recall/66500-dexcom-g6-cgm-app-ios-software-version-1-4-0.
Source Summary by GovInfoNow · govinfonow.com/recall/66500-dexcom-g6-cgm-app-ios-software-version-1-4-0 · Updated August 19, 2026 · FDA enforcement record: FDA #Z-1104-2020
Cite this page
“Dexcom G6 CGM App iOS Software Version 1.4.0: Low Alarm Not Alerting After 30 Days.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/66500-dexcom-g6-cgm-app-ios-software-version-1-4-0. Based on FDA recall #Z-1104-2020 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1104-2020%22&limit=1).
Why it’s dangerous
The low alarm feature in the app may not alert users when their blood sugar levels are high if they enabled the Alert Schedule feature more than 30 days after installing the app. This could lead to undetected high blood sugar levels, which might cause health complications.
Who’s affected
People using the Dexcom G6 CGM app on iOS who enabled the Alert Schedule feature more than 30 days after installing the app are affected. Those with diabetes who rely on continuous glucose monitoring are most at risk.
How to tell if you have this one
Check if you have the Dexcom G6 CGM app on iOS with software version 1.4.0 up to 1.4.4. The product was sold with the GTIN 00386270000804.
- Brand
Dexcom- Product
Dexcom Inc recalls Brand Name: Dexcom G6 CGM App for iOS Software Number: SW11677 Software Version: Version 1.4.0 up to corrected Version- Category
Medical device
What to do — step by step
Update Software
Update the app to version 1.4.4 or later to fix the low alarm issue.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
FDA distribution: “US Nation-wide OUS: Austria; Belgium; Canada; Czechia; Denmark; Finland; Germany; Great Britain; Hong Kong; Ireland; Italy; Luxembourg; Netherlands; Norway; South Africa; Spain; Sweden, and Switzerland.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA terminated this recall 3.8 years after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-1104-2020 (November 19, 2019) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1104-2020 to see it in context.
- Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.