Stop using nowConsumer product recall · CPSC · Published September 3, 2026
XO Pop: Fire and Burn Hazard in Wireless Power Banks - Stop Using Now
Truststone Group recalls XO Poppy Power Trip Magnetic Wireless Power Banks due to fire and burn risks from overheating lithium-ion batteries. Stop using immediately and get a refund via virtual gift card.
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✎ GovInfoNow plain-language explainer
Truststone Group is recalling XO Poppy Power Trip Magnetic Wireless Power Banks because their lithium-ion batteries can overheat and catch fire, causing burns. This affects power banks sold at TJX and Marshalls stores with specific model numbers. Read more at govinfonow.com/recall/599611-xo-pop-fire-and-burn-hazard-in-wireless-power-banks.
“XO Pop: Fire and Burn Hazard in Wireless Power Banks - Stop Using Now.” GovInfoNow, updated September 19, 2026. https://govinfonow.com/recall/599611-xo-pop-fire-and-burn-hazard-in-wireless-power-banks. Based on CPSC recall #10939 (https://cpsc.gov/Recalls/2026/Truststone-Group-Recalls-XO-Poppy-Power-Trip-Magnetic-Wireless-Power-Banks-Due-to-Fire-and-Burn-Hazards-Sold-Exclusively-at-TJX-and-Marshalls-Stores).
The Consumer Product Safety Commission announced on Sept. 3, 2026, that Truststone Group is recalling XO Poppy Power Trip Magnetic Wireless Power Banks due to fire and burn hazards from overheating lithium-ion batteries. Consumers should stop using the devices immediately and contact Truststone Group for a full refund via virtual gift card.
How to tell if you have it
Brand: Truststone Group
Product: XO Poppy Power Trip Magnetic Wireless Power Banks
Model number: PYPBK5M
Colors/prints: cream colored (PY-PBK5M-CR2), cream with pink bow print (PY-PBK5M-BW8), black with teddy bear print (PY-PBK5M-TB2)
Sold at: TJX and Marshalls stores nationwide from April 2025 through March 2026
Price: about $15
What to do
Consumers should stop using the recalled power banks immediately and contact Truststone Group for a full refund in the form of a virtual gift card. The virtual gift card can be used at any establishment that accepts Mastercard. Contact Truststone Group toll-free at 833-820-0888 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email at xopowerbank@realtimeresults.net, or online at https://www.recallrtr.com/xopowerbank.
The hazard
The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers. The agency reported no incidents or injuries associated with this recall.
Context
GovInfoNow's records show other recent recalls of similar products include Belkin Power Banks & Charging Stands Recall (2025-11-13), INIU Power Banks Recall (2025-12-05), and Tesla Powerwall 2: Fire and Burn Risk in Some Units (2025-11-13).
How to tell if you have this one
Check the bottom of the original packaging for model numbers: PY-PBK5M-CR2 (cream), PY-PBK5M-BW8 (cream with pink bow), or PY-PBK5M-TB2 (black with teddy bear print). The power banks were sold exclusively at TJX and Marshalls stores.
Brand
Truststone Group
Product
XO Poppy Power Trip Magnetic Wireless Power Banks
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using Immediately
Stop using the recalled power banks right away to avoid fire and burn risks.
Contact Truststone Group
Reach out to Truststone Group for a full refund in the form of a virtual gift card that can be used at any establishment accepting Mastercard.
Official remedy
What CPSC says to do
Consumers should stop using the recalled power banks immediately and contact Truststone Group for a full refund in the form of a virtual gift card. The virtual gift card can be used at any establishment that accepts Mastercard.
Where it went and when
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “TJX and Marshalls stores nationwide from April 2025 through March 2026 for about $15”
Sold nationwide.
Recall timeline
GovInfoNow listed this recall 1 day after the agency date.
1CPSC announced the recall
2Added to GovInfoNow
Dates from the agency record only; steps without a date are left out.
Do not throw the recalled lithium-ion battery or device in regular trash, recycling bins, or used battery recycling boxes. Contact your municipal household hazardous waste center for safe disposal.
Take action
Contact Truststone Group
We’ve drafted a message you can send Truststone Group to request your refund or repair — edit it as you like.
Subject: Recall 10939 — Truststone Group XO Pop: Fire and Burn Hazard in Wireless Power Banks - Stop Using Now
Hello,
I own a XO Pop: Fire and Burn Hazard in Wireless Power Banks - Stop Using Now that is covered by recall 10939 from Truststone Group.
The official recall notice states: Consumers should stop using the recalled power banks immediately and contact Truststone Group for a full refund in the form of a virtual gift card. The virtual gift card can be used at any establishment that accepts Mastercard.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on September 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.