What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has issued an urgent recall notice targeting specific power banks manufactured and sold under the brand name NEWDERY. This action involves a distinct subset of portable charging devices that have been identified as posing significant safety risks to consumers. If you own a NEWDERY power bank, it is critical to determine immediately whether your specific device falls within this recalled batch. The recall focuses exclusively on units with the model number ZHX-PB22. These devices are visually distinctive, featuring a sleek black casing complemented by yellow charging cables. To help you verify the identity of your device, look for the brand name “NEWDERY,” which is engraved directly onto the front face of the unit. On the back of the power bank, you will find the model number “ZHX-PB22” printed clearly. If your device matches this description, it is part of the recall.
The scope of this recall is defined by both the specific product characteristics and the distribution channels through which these units reached consumers. The recalled NEWDERY power banks were sold online via Amazon. While the provided recall facts do not specify the exact number of units involved in this recall, they confirm that the products were distributed through this major e-commerce platform. The timing of the recall is also a key detail for tracking the issue: the official recall date is September 24, 2026. This means that any NEWDERY ZHX-PB22 power banks sold on Amazon prior to or around this date are subject to the safety warnings and remedies outlined below.
Understanding what was recalled is the first step in protecting yourself and your home. The recall is not a general warning about all NEWDERY products, nor does it apply to power banks from other manufacturers. It is strictly limited to the ZHX-PB22 model due to the internal lithium-ion battery component, which has been found to be defective. This defect creates a serious risk of explosion or ignition. Because the hazard stems from the battery’s instability, even if your power bank appears to be in perfect working condition, it is still considered dangerous and must be addressed through the official remedy process. Do not assume that a different model number or a slightly different color scheme indicates safety; only the ZHX-PB22 with the described black casing and yellow cables is confirmed as part of this specific recall action.
The hazard, explained
At the heart of this recall is a failure in the lithium-ion battery contained within the NEWDERY power banks. To understand why these devices are dangerous, it helps to look at what happens inside when things go wrong. Lithium-ion batteries store energy by moving lithium ions between two materials. Normally, a thin separator keeps the positive and negative sides apart. When that barrier fails—due to manufacturing flaws, physical damage, or internal defects—the battery can experience what experts call a "thermal runaway."
Thermal runaway is a chain reaction where the battery's temperature rises uncontrollably. As the heat builds, it damages the separator further, causing more short circuits and generating even more heat. This process happens incredibly fast, often in just seconds or minutes. The internal pressure spikes dramatically as gases are released from the chemical breakdown. Because the power bank casing is sealed to protect the electronics, that pressure has nowhere to go until the structure gives way.
When the casing ruptures, it does not just leak fluid; it can violently eject hot particles and ignite the flammable electrolyte inside. This is what creates the fire hazard mentioned in the CPSC report. The flames from a lithium-ion battery are intense and difficult to extinguish because the battery itself provides the oxygen needed for combustion. For consumers, this means the risk isn't just a dead device; it is an immediate source of flame that can spread to nearby materials like furniture, curtains, or bedding.
The severity of this hazard is underscored by the nine reports NEWDERY has already received. These include one incident resulting in a serious fire with $2 million in property damage and another causing a burn injury to a user. Burn injuries from these devices are particularly dangerous because they often occur at close range, giving the consumer little time to react. The heat generated during ignition can reach temperatures high enough to cause third-degree burns instantly upon contact.
It is important to note that this risk exists even if the power bank appears to be functioning normally before the incident. Lithium-ion batteries do not always show warning signs like swelling or overheating prior to failure. A defect may remain hidden until the internal chemistry becomes unstable. This unpredictability is why the CPSC and NEWDERY are urging immediate cessation of use. Unlike a standard flashlight bulb that might burn out, a failing lithium-ion battery can transition from safe to dangerous without any visible warning. The potential for serious injury or significant property damage is real and present as long as the device remains in your possession.
Who is most at risk
When we talk about who is most at risk from this recall, it is important to look at both the physical location of the user and their specific circumstances. The primary group at immediate risk includes anyone who owns or uses the NEWDERY power bank with model number ZHX-PB22. Because these devices are black with yellow cables and feature the brand name “NEWDERY” engraved on the front, they are easily identifiable by their distinct look. However, the real danger lies in how these power banks are typically used. They are often kept in close proximity to people for extended periods—charged overnight on a nightstand, tucked into a backpack during a commute, or sitting on a desk while someone works. This constant, close contact means that if a lithium-ion battery were to fail and ignite, the user would have very little time to react.
Certain demographics may face heightened vulnerability due to their physical ability to respond quickly to such emergencies. For instance, young children are at significant risk because they might not recognize the early signs of a failing battery, such as unusual heat or swelling, nor do they have the strength or quickness to move away from a sudden explosion. Similarly, elderly individuals or those with mobility issues may find it difficult to flee quickly if a power bank begins to smoke or catch fire unexpectedly. In these cases, the delay in evacuation can turn a manageable incident into a severe burn injury or worse.
Additionally, people who live in smaller living spaces or sleep in the same room as their charging devices are at greater risk. Lithium-ion batteries, when they fail catastrophically, can release intense heat and flames rapidly. If you are sleeping nearby or if the device is charging next to flammable materials like bedding, curtains, or wooden furniture, the potential for property damage and personal injury escalates dramatically. The recall notices highlight that there has already been one report of a serious fire resulting in $2 million in property damage, underscoring that this is not just a minor inconvenience but a serious threat to homes and lives.
It is also worth noting that individuals who use these power banks for travel or outdoor activities may be at increased risk due to the lack of immediate assistance. If a device fails while you are away from home, in a car, or in a public space, you might not have easy access to fire extinguishers or help. This isolation can make the situation more dangerous, as you must rely entirely on your own ability to manage the hazard safely. Therefore, anyone who relies on this specific NEWDERY model for their daily power needs, whether at home, in the office, or on the go, should be considered at high risk until they take action.
How to tell if you have the recalled item
If you own a portable battery pack, taking a moment to verify its identity is the most critical step in ensuring your safety. Because the risk involves potential fire and explosion, misidentifying your device could lead to catastrophic consequences. The Consumer Product Safety Commission (CPSC) has issued specific instructions for identifying the affected units. You must look for a precise combination of brand, model number, physical appearance, and sales channel. Do not rely on general impressions or similar-looking products; you need to confirm every detail listed below.
First, check the brand name. The recalled power banks are manufactured by NEWDERY. This name should be clearly visible on the device. Specifically, look at the front face of the power bank. The brand name “NEWDERY” is engraved directly into the casing on the front. If you do not see this engraving, or if the branding is different, this specific recall likely does not apply to your unit, though you should always verify with the manufacturer if in doubt.
Next, locate the model number, which is the definitive identifier for this recall. Turn the power bank over to inspect the back panel. You are looking for the text ZHX-PB22 printed on the rear surface. This alphanumeric code is unique to the recalled batch. Alongside the model number, you may also find a serial number printed there as well. Ensure you record both the model and serial numbers when you contact NEWDERY later, as they will be required for your refund process.
The physical appearance of these devices is distinct. The recalled power banks are black in color but feature yellow cables attached to them. This contrast between the dark body and bright yellow wiring makes them relatively easy to spot if you remember what you bought. However, do not assume all black NEWDERY power banks with yellow cables are included. You must cross-reference the model number ZHX-PB22 on the back.
Finally, consider where and when you purchased the device. These specific units were sold exclusively through Amazon. If you bought a NEWDERY power bank from a retail store, a local electronics shop, or directly from a NEWDERY website (unless it was an Amazon listing), it may not be part of this recall. However, if you purchased it on Amazon, you must still verify the model number ZHX-PB22 printed on the back. If your device matches all these criteria—NEWDERY brand, engraved front logo, black body with yellow cables, model ZHX-PB22 printed on the back, and sold via Amazon—you have a recalled item. Stop using it immediately and do not attempt to charge or discharge it further.
What to do — step by step
If you own a NEWDERY power bank with model number ZHX-PB22, your immediate priority is safety, not saving money or recovering the device. The recall notice from the Consumer Product Safety Commission (CPSC) indicates that these lithium-ion batteries have already ignited in nine separate incidents, including one case causing $2 million in property damage. Because the risk of fire and serious burn injury is active and documented, you must treat this situation with urgency. Please follow these steps carefully to protect your home and secure your refund.
Step 1: Stop using the device immediately. Do not plug the power bank into any charger, do not attempt to charge it, and do not use it to charge other devices. Even if the unit appears to be functioning normally or holds a charge, the internal lithium-ion cell may be unstable. Continuing to use or charge the battery increases the likelihood of thermal runaway, which can lead to explosion or fire. Place the device in a safe, non-flammable area away from curtains, paper, beds, or other combustible materials until you are ready to dispose of it.
Step 2: Prepare the device for identification. Before you discard the power bank, you must take specific photos to process your refund. Find a permanent marker and clearly write the word “recalled” along with your last name directly on the body of the power bank. This ensures that if the item ever re-enters the supply chain or is mismanaged during disposal, it is clearly marked as part of this specific safety action. Next, take clear photographs that show the model number “ZHX-PB22” printed on the back and the serial number of your unit. These images are mandatory evidence for NEWDERY to verify your claim.
Step 3: Contact NEWDERY to initiate the refund. Reach out to the company via their toll-free number at 888-256-6673 between 11 a.m. and 7 p.m. ET, Monday through Friday, or send an email to support@newdery.com. You can also visit https://www.newdery.com/pages/newdery-power-bank-recalls or click the “Recall” link at the top of www.newdery.com. When you contact them, follow their instructions for submitting your photos. Note that you will be required to confirm that you have disposed of the power bank in accordance with applicable laws before receiving your full refund.
Step 4: Dispose of the battery safely. This is a critical step that differs from standard recycling. Do not throw this lithium-ion battery in the trash, nor place it in curbside recycling bins or used battery collection boxes at retail stores. These standard streams pose a severe fire risk to waste management workers and facilities. Instead, contact your local municipal household hazardous waste (HHW) collection center to see if they accept recalled lithium-ion batteries. If they do not, contact your municipality for specific guidance on safe disposal methods designed for high-risk lithium cells.
Your refund, repair, or replacement options
In this specific recall involving NEWDERY power banks, the manufacturer is not offering a repair service or sending out replacement units. Instead, the remedy is straightforward and consumer-focused: you are entitled to a full refund for your product. This approach makes sense given the nature of the hazard. Because the lithium-ion batteries inside these devices have demonstrated a tendency to explode or ignite, attempting to fix them would be unsafe and ineffective. The only way to eliminate the risk entirely is to remove the dangerous device from your home permanently. NEWDERY has structured the refund process to ensure that you are compensated fairly while also ensuring that the hazardous items are disposed of responsibly, protecting both you and the environment.
To initiate this refund, you must first stop using the recalled power banks immediately. Do not attempt to charge them or use them to power your devices. Once you have set the device aside safely, you need to gather specific information to prove ownership and identify the exact model. You will need to take a clear photograph of the recalled power bank. This photo is crucial because it serves as verification that you possess the defective item. The image must clearly show three distinct details: the model number "ZHX-PB22," the serial number, and the word “recalled” written on the body of the device. Additionally, your last name must be written on the power bank in permanent marker within this photo. This step might feel unusual, but it helps NEWDERY verify that the item being returned belongs to you and prevents fraudulent claims.
After documenting the device with the required photo, you should contact NEWDERY through one of their official channels. You can call their toll-free number at 888-256-6673 between 11 a.m. and 7 p.m. ET, Monday through Friday. Alternatively, you may reach out via email at support@newdery.com or visit their website at https://www.newdery.com/pages/newdery-power-bank-recalls. If you prefer to navigate manually, go to www.newdery.com and click on the “Recall” link located at the top of the page. The representative or online system will guide you through the final steps.
There is one important condition before you receive your refund: confirmation of proper disposal. You cannot simply throw this lithium-ion battery in the trash, standard curbside recycling bins, or common retail drop-off boxes, as these present a significant fire risk. Before getting your refund, NEWDERY requires you to confirm that you have disposed of the device in accordance with applicable laws and regulations. This typically involves taking it to a municipal household hazardous waste (HHW) collection center. However, not all centers accept recalled lithium-ion batteries, so it is wise to call your local HHW center ahead of time to confirm they can handle this specific item. Once you have confirmed disposal, NEWDERY will process your full refund. This careful process ensures that you are made whole financially while preventing further safety incidents from discarded devices.
What can happen if you ignore it
It is easy to look at a recalled power bank and see just an inconvenience—a piece of plastic and metal that needs to be returned rather than kept. However, ignoring this recall transforms a simple logistical task into a potentially catastrophic risk. The core issue here is not merely that the product is defective; it is that the lithium-ion battery inside has demonstrated a fundamental inability to contain its own energy safely under certain conditions. When you continue to use or store these NEWDERY power banks, you are allowing a known defect to remain in your home, workplace, or on your person, where it can trigger a chain reaction of events with severe consequences.
The most immediate and terrifying consequence is the risk of fire and explosion. Lithium-ion batteries rely on delicate internal separators to keep positive and negative electrodes apart. In these recalled units, that separation has failed or is prone to failure, leading to an event known as thermal runaway. Once this process begins, the battery generates heat faster than it can dissipate it. This creates a self-sustaining cycle where temperatures can rapidly spike to over 1,000 degrees Fahrenheit. The result is not just a dead battery; it is a violent release of energy that can ignite surrounding materials. As documented in the recall reports, this has already resulted in nine separate incidents of explosion and ignition. One of these cases was particularly devastating, causing a serious fire that led to $2 million in property damage. This number is not an abstract statistic; it represents a home or business destroyed by a device that could have been removed from circulation.
Beyond property loss, the physical danger to you and your loved ones is significant. The recall notes one confirmed burn injury, but this likely understates the potential for harm. Thermal runaway often involves the ejection of flammable gases and molten material, which can cause severe second- or third-degree burns upon contact with skin. If the device is charging a phone in your lap, on a nightstand next to your bed, or in a bag you are carrying, the proximity to your body dramatically increases the likelihood of serious injury. The fire itself can spread rapidly to curtains, bedding, or furniture, turning a localized battery failure into an uncontrolled house fire in minutes.
There is also the hidden danger of improper disposal if you simply decide to throw the device away rather than returning it. Unlike standard alkaline batteries, these recalled lithium-ion units pose a unique threat to waste management workers. If thrown in a regular trash bin or standard recycling stream, the battery can be crushed by compacting trucks, short-circuit, and ignite garbage trucks or transfer stations. This creates a public safety hazard that extends far beyond your immediate circle. By ignoring the recall, you are not just risking your own safety; you are contributing to a broader chain of fire risks for sanitation workers and community infrastructure. The only way to break this chain is to follow the remedy instructions exactly as provided by NEWDERY.