Insulet recalls Omnipod 5 insulin pumps with melting charging ports that may cause minor burns or charging failure. Affected units include specific product codes and serial numbers.
The firm has become aware of an issue with the Omnipod 5 Controller where the Controller charging port and charging cable are melting, deforming, or discoloring due to heat generated by increased resistance in the Controller port. The excess heat may cause minor burns if touched, and the Omnipod 5 Controller may fail to charge, requiring the user to switch to their backup insulin plan.
Insulet is recalling Omnipod 5 insulin pumps where the charging port can melt or discolor due to heat. This may cause minor burns or prevent the pump from charging, requiring a backup insulin plan.
The Omnipod 5 Controller's charging port overheats because of increased resistance, causing it to melt, deform, or discolor. This heat can cause minor burns if touched and may prevent the pump from charging, requiring a backup insulin plan.
People using Omnipod 5 insulin pumps with the specific product codes listed in the recall are affected. Those with the melting charging port are at higher risk of minor burns or pump failure.
Check for melting, discoloring, or deformation in the charging port of your Omnipod 5 Controller. Affected units include product catalog numbers PT-000409, PT-000428, PT-000429, and all serial numbers/Controller lots.
Look for melting, discoloring, or deformation in the Omnipod 5 Controller's charging port.
If the controller fails to charge, switch to your backup insulin plan as instructed by your healthcare provider.
Product catalog numbers PT-000409 (ASM, Omnipod 5, PDM, Programmed), PT-000428 (Adaptor, Charging), and PT-000429 (Cable, Charging) are affected, along with all serial numbers and controller lots.
The hazard may cause minor burns if the charging port is touched, but serious injury is not mentioned in the recall. The pump may fail to charge, requiring a backup insulin plan.
Check the charging port for melting, discoloring, or deformation. If the port is damaged, use your backup insulin plan and contact Insulet for further instructions.
We’ve drafted a message you can send Insulet to request your refund or repair — edit it as you like.
Subject: Recall Z-0423-2023 — Insulet Insulet Hello, I own a Insulet that is covered by recall Z-0423-2023 from Insulet. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
