Dexcom recalls G6 glucose monitors due to rare touchscreen errors causing missed high or low blood sugar alerts. Affected units have specific serial numbers.
Under very rare situations, the Dexcom G6 touchscreen receiver may not provide high or low glucose alarms/alerts as designed, which can result in two different conditions. First, if a receiver operating system .net error occurs when an alarm/alert should be triggered, the initial alarm/alert will not be delivered until a subsequent alarm/alert is triggered. At that time, the initial alarm/alert is delivered, but not the second one. Alarm/alerts will continue to be delayed and be one alarm/alert behind, causing delayed alarm/alerts until the receiver is reset. This condition could result in the missed detection of a hyperglycemic or hypoglycemic event. Second, a single EGV reading may be delayed for 5 minutes after the initial .net operating system error. If the user receives a single EGV reading delayed by 5 minutes, the delay is not expected to cause user harm.
Dexcom is recalling its G6 Continuous Glucose Monitoring System because rare software errors can cause missed blood sugar alarms. This could lead to undetected high or low blood sugar events, which are serious health risks for people with diabetes.
The G6 device may have rare software errors that delay or miss blood sugar alerts. This could cause users to not detect dangerous high or low blood sugar levels, especially during critical events.
People with diabetes using Dexcom G6 glucose monitors are most at risk. The recall affects specific units with the serial number 00386270000590.
Check if your Dexcom G6 monitor has the serial number 00386: 0000590. The recall covers this specific unit.
Verify your Dexcom G6 monitor's serial number is 00386270000590 to confirm it's affected.
The recall describes rare software errors that could cause missed blood sugar alerts, which may lead to undetected high or low blood sugar events. However, the device does not cause immediate harm in most cases.
Only the specific serial number 00386270000590 is affected by this recall.
Check your device's serial number. If it matches 00386270000590, you should verify with Dexcom for further instructions.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-1203-2025 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-1203-2025 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
