Dexcom recalls G7 iOS app version 2.7.0 for potential glucose reading inaccuracies. Users may miss critical hyperglycemic or hypoglycemic events if the app stops updating glucose values.
A bug in the 2.7.0 version of the G7 iOS App can cause the app to enter a state where it stops updating the estimated glucose value (EGV) and continues to show this stale EGV. If the user is unaware that the EGVs are not being updated and that glucose alerts will not trigger, there is potential for the missed detection of a hyperglycemic or hypoglycemic event or a treatment decision made based off incorrect data. There is no impact to transmitter communication with concurrently connected displays. A concurrently connected receiver, Apple Watch, and/or insulin pump will continue to receive EGVs directly from the transmitter when the app is in the problematic state. There is no impact to Automated Insulin Dosing (AID) therapy as the AID system continues to receive EGVs directly from the transmitter.
Dexcom is recalling a specific version of their G7 glucose monitoring app because a bug can cause it to stop updating glucose readings. This means users might miss important high or low blood sugar events if they don't notice the app isn't working properly.
The app bug causes glucose readings to stop updating, so users might not know when their blood sugar is too high or too low. This could lead to missed critical events like severe hypoglycemia or hyperglycemia. However, the transmitter still sends data to connected devices like Apple Watch or insulin pumps.
People using Dexcom G7 glucose monitors with the iOS app version 2.7.0 are affected. Those with diabetes who rely on real-time glucose data for treatment decisions are at highest risk.
Check if you have the Dexcom G7 system with the iOS app version 2.7.0. The software version is listed as 2.7.0 in the app settings, and the unique device identifier (UDI) is 00386270001863.
Look for the app version in the Dexcom G7 settings to confirm it's 2.7.0.
Update the app to the latest version available through the App Store to fix the bug.
No, the transmitter continues to send glucose data to connected insulin pumps and Apple Watch.
Yes, but you should check for updates and ensure the app is working correctly to avoid missing critical glucose events.
The recall states there is no risk of serious injury from the bug itself, but missing glucose events could lead to health issues.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-1906-2025 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-1906-2025 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
