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✎ GovInfoNow plain-language explainer
Residential Elevators is recalling traction elevators with models LLT-952 through LLT-955 installed between January 2015 and April 2017. These elevators can rise unexpectedly to the top of the shaft and stop abruptly, potentially causing injury to people inside. Read more at govinfonow.com/recall/3616-residential-elevators-elevators-recall-unexpected-stop-risk.
“Residential Elevators Elevators Recall: Unexpected Stop Risk.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/3616-residential-elevators-elevators-recall-unexpected-stop-risk. Based on CPSC recall #8294 (https://www.cpsc.gov/Recalls/2018/Residential-Elevators-Recalls-to-Inspect-Elevators-Due-to-Impact-Hazard-Recall-Alert).
The Consumer Product Safety Commission announced on March 29, 2018, that Residential Elevators Inc. is recalling traction residential elevators due to an impact hazard. Owners should immediately stop using the units and contact the company for a free inspection and repair.
How to tell if you have it
Brand: Residential Elevators
Models: LLT-952, LLT-953, LLT-954, LLT-955
Installation dates: January 2015 through April 2017
What to do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. The firm can be reached toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, by email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.
The hazard
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab. The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.
Context
GovInfoNow's records show Residential Elevators Inc. has one other recall on record since 2020-09-10. Other recent recalls of similar products include Residential Elevators StrikeLock Hoistway Door Locking Device Recall (2026-04-30), SUNS Residential Elevator Interlock Switches (2026-06-04), and Loyoda Adult Bed Rails Recall (2026-09-03).
How to tell if you have this one
Check for the model numbers LLT-952, LLT-953, LLT-954, or LLT-955 on the elevator's label inside the cab. The elevator was installed between January 2015 and April 2017.
Brand
Residential Elevators
Product
Traction elevators
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using It Now
Immediately stop using the recalled elevator and contact Residential Elevators to schedule a free inspection.
Schedule Inspection
Residential Elevators will inspect your elevator for free and provide repair if needed.
Official remedy
What CPSC says to do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000.”
Sold nationwide.
Take action
Contact Residential Elevators
We’ve drafted a message you can send Residential Elevators to request your refund or repair — edit it as you like.
Subject: Recall 8294 — Residential Elevators Elevators Recall: Unexpected Stop Risk
Hello,
I own a Residential Elevators Elevators Recall: Unexpected Stop Risk that is covered by recall 8294 from Residential Elevators.
The official recall notice states: Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.