Stop using nowConsumer product recall · CPSC · Published April 30, 2026
Residential Elevators StrikeLock Hoistway Door Locking Device Recall: Risk of Fall Injury
Residential Elevators recalls StrikeLock hoistway door locking devices that can allow elevator cabs to move with landing doors open, risking serious injury or death. Affected owners should stop using and contact a dealer for free repair.
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
“Residential Elevators StrikeLock Hoistway Door Locking Device Recall: Risk of Fall Injury.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/1165-residential-elevators-strikelock-hoistway-door-locking-device-recall-risk-of. Based on CPSC recall #10747 (https://www.cpsc.gov/Recalls/2026/Residential-Elevators-Recalls-Elevator-StrikeLock-Hoistway-Door-Locking-Device-Due-to-Risk-of-Serious-Injury-or-Death-from-Fall-and-Injury-Hazards).
Residential Elevators recalled its StrikeLock hoistway door locking device due to the risk of serious injury or death from falls, according to the Consumer Product Safety Commission on April 30, 2026. Owners should immediately stop using affected residential elevator systems and contact the manufacturer for a free repair.
How to tell if you have it
Residential Elevators StrikeLock Hoistway Door Locking Device
What to do
Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device for more information.
The hazard
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards. The agency reported no incidents or injuries.
How to tell if you have this one
Look for a silver-colored device installed into the landing door jamb that resembles a standard door latch plate. The product is part of residential elevator systems where StrikeLock devices are used.
Brand
Residential Elevators
Product
Residential Elevators StrikeLock Hoistway Door Locking Device
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using It Now
Immediately stop using residential elevator systems with StrikeLock hoistway door locking devices installed.
Contact Dealer for Repair
Contact Residential Elevators or the local elevator dealer that installed your elevator to schedule a free repair of the StrikeLock device.
Official remedy
What CPSC says to do
Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000.”
Subject: Recall 10747 — Residential Elevators StrikeLock Hoistway Door Locking Device Recall: Risk of Fall Injury
Hello,
I own a Residential Elevators StrikeLock Hoistway Door Locking Device Recall: Risk of Fall Injury that is covered by recall 10747 from Residential Elevators.
The official recall notice states: Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.