Recalled residential elevators (models LLT-952-955, installed 2014-2017) may rise unexpectedly, risking injury. Consumers must stop using and contact for free repair.
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.
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✎ GovInfoNow plain-language explainer
Residential Elevators is recalling traction elevators with models LLT-952 through LLT-955 installed between January 2014 and April 2017. These elevators can rise unexpectedly to the top of the shaft and stop abruptly, potentially causing injury to anyone inside. Read more at govinfonow.com/recall/3009-residential-elevators-elevators-recall-unexpected-cab-rise-hazard.
“Residential Elevators Elevators Recall: Unexpected Cab Rise Hazard.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/3009-residential-elevators-elevators-recall-unexpected-cab-rise-hazard. Based on CPSC recall #8900 (https://www.cpsc.gov/Recalls/2020/Residential-Elevators-Recalls-Elevators-Due-to-Impact-Hazard-Recall-Alert).
The Consumer Product Safety Commission announced on Sept. 10, 2020, that Residential Elevators is recalling traction residential elevators due to an impact hazard. Owners should immediately stop using the units and contact the company for a free repair.
How to tell if you have it
Brand: Residential Elevators
Models: LLT-952, LLT-953, LLT-954, LLT-955
Installation dates: January 2014 through April 2017
Sold at: Dealers and home builders nationwide
What to do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. Contact the company toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com.
The hazard
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab. The firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.
Context
GovInfoNow's records show Residential Elevators Inc. had one other recall on record since March 29, 2018, for an unexpected stop risk. Other recent recalls of similar products include the Residential Elevators StrikeLock Hoistway Door Locking Device Recall (April 30, 2026) and SUNS Residential Elevator Interlock Switches (June 4, 2026).
How to tell if you have this one
Check for the model numbers LLT-952, LLT-953, LLT-954, or LLT-955 on the elevator. The brand 'Residential Elevators' is printed on the light inside the elevator cab's operating panel.
Brand
Residential Elevators
Product
Traction elevators
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using It Now
Immediately stop using the recalled elevator and contact Residential Elevators to schedule a free repair.
Contact for Repair
Residential Elevators will contact known purchasers to schedule a free repair for affected elevators.
Official remedy
What CPSC says to do
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Residential Elevators' dealers and home builders nationwide from January 2014 through April 2017 for between $18,000 and $50,000.”
Subject: Recall 8900 — Residential Elevators Elevators Recall: Unexpected Cab Rise Hazard
Hello,
I own a Residential Elevators Elevators Recall: Unexpected Cab Rise Hazard that is covered by recall 8900 from Residential Elevators.
The official recall notice states: Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.