Stop using nowConsumer product recall · CPSC · Published December 17, 2020
Otis Private Residence Elevators Recall: Entrapment Hazard Risk for Young Children
Otis and CemcoLift private residence elevators made before 2012 may trap young children, causing serious injury or death. Consumers must disable child access and schedule free inspections.
Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, and suffer serious injuries or death when the elevator is called to another floor.
“Otis Private Residence Elevators Recall: Entrapment Hazard Risk for Young Children.” GovInfoNow, updated August 3, 2026. https://govinfonow.com/recall/2936-otis-private-residence-elevators-recall-entrapment-hazard-risk-for-young. Based on CPSC recall #8972 (https://www.cpsc.gov/Recalls/2021/Otis-Elevator-Company-Recalls-to-Inspect-Private-Residence-Elevators-Due-to-Entrapment-Hazard-Risk-of-Serious-Injury-or-Death-to-Young-Children).
The Consumer Product Safety Commission announced on Dec. 17, 2020, that Otis Elevator Company is recalling private residence elevators due to an entrapment hazard that can cause serious injury or death to young children. Owners should disable access to the units and contact Otis for a free inspection.
How to tell if you have it
Otis Private Residence Elevators purchased before 2012
CemcoLift Private Residence Elevators purchased from 1999 to 2012
What to do
Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary. Contact Otis at 800-233-6847 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.otis.com.
The hazard
According to the CPSC, children can become entrapped in the space between the exterior landing door and the interior elevator car door or gate when the elevator is called to another floor. Otis is aware of at least four incidents involving an Otis or CemcoLift private residence elevator that resulted in a crushed spine and abdomen, fractured hip, broken arm and feet, and bruising to the face and chest.
Context
GovInfoNow's records show other recent recalls include the Uuoeebb Infant Walkers Recall (2025-12-11) and the HOMEAL Bed Rails Recall (2025-10-30). Residential Elevators StrikeLock Hoistway Door Locking Device Recall occurred on 2026-04-30.
How to tell if you have this one
Check if your elevator was purchased before 2012 for Otis models or from 1999 to 2012 for CemcoLift models. These elevators are used in private homes.
Brand
Otis
Product
Otis and CemcoLift Private Residence Elevators
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Disable Child Access
Block children's access to the elevator to prevent entrapment.
Schedule Inspection
Contact Otis to arrange a free inspection and potential installation of space guards.
Official remedy
What CPSC says to do
Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.
Take action
Contact Otis
We’ve drafted a message you can send Otis to request your refund or repair — edit it as you like.
Subject: Recall 8972 — Otis Private Residence Elevators Recall: Entrapment Hazard Risk for Young Children
Hello,
I own a Otis Private Residence Elevators Recall: Entrapment Hazard Risk for Young Children that is covered by recall 8972 from Otis.
The official recall notice states: Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 3, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.