THOMAS BUILT BUSES SAF-T-LINER HDX (2019) recall — Structure
Daimler Trucks North America recalls certain 2019 Thomas Built Buses Saf-T-Liner HDX school buses with small exit window labels that may delay emergency response, increasing injury risk. Owners will receive a new label by mail.
Use caution until it’s fixed
Small lettering may be difficult for occupants to read, delaying the reaction time to open the exit, increasing the risk of injury.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2019 Thomas Built Buses Saf-T-Liner HDX school buses because the exit window label has small lettering that may be hard to read, potentially delaying emergency response and increasing injury risk. Owners will receive a new label by mail to fix this issue. Read more at govinfonow.com/recall/1224403-thomas-built-buses-2019-saf-t-liner-hdx-school-buses.
Source Summary by GovInfoNow · govinfonow.com/recall/1224403-thomas-built-buses-2019-saf-t-liner-hdx-school-buses · Updated October 5, 2026 · Official notice: NHTSA #20V252000
Cite this page
“Thomas Built Buses 2019 Saf-T-Liner HDX School Buses: Small Exit Label May Delay Emergency Response.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/1224403-thomas-built-buses-2019-saf-t-liner-hdx-school-buses. Based on NHTSA recall #20V252000 (https://www.nhtsa.gov/recalls?nhtsaId=20V252000).
Why it’s dangerous
The exit window label has small lettering that may be difficult for occupants to read during an emergency. This delay in identifying how to open the exit window could increase the risk of injury if occupants need to escape quickly.
Who’s affected
School bus owners who purchased a 2019 Thomas Built Buses Saf-T-Liner HDX model between 2010-2020 are most at risk. Drivers and passengers in these buses could face delayed emergency responses if the label is unreadable.
How to tell if you have this one
Check if your school bus is a 2010-2020 Thomas Built Buses Saf-T-Liner HDX model. The label on the rear emergency exit window may have small lettering that's hard to read.
- Brand
Thomas Built Buses- Category
Vehicle
What to do — step by step
Receive New Label
DTNA will mail a new label to attach to the exit window by first class mail, free of charge.
Contact DTNA
Owners can contact DTNA customer service at 1-800-547-0712 for assistance with the recall.
What NHTSA says to do
DTNA will notify owners and mail a new label to attach to the exit window by first class mail, free of charge. DTNA issued owners an interim notification on June 17, 2020. The recall began September 10, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-849.
Questions people ask
Why is this recall happening?
The exit window label has small lettering that may be difficult to read during an emergency, potentially delaying the response time to open the exit window and increasing injury risk.
How do I know if my bus is affected?
Check if your school bus is a 2010-2020 Thomas Built Buses Saf-T-Liner HDX model. The label on the rear emergency exit window may have small lettering that's hard to read.
What should I do if I have the affected bus?
DTNA will mail a new label to attach to the exit window by first class mail, free of charge. You can also contact DTNA customer service at 1-800-547-0712 for assistance.
Contact Thomas Built Buses
We’ve drafted a message you can send Thomas Built Buses to request your refund or repair — edit it as you like.
Subject: Recall 20V252000 — Thomas Built Buses Thomas Built Buses Hello, I own a Thomas Built Buses that is covered by recall 20V252000 from Thomas Built Buses. The official recall notice states: DTNA will notify owners and mail a new label to attach to the exit window by first class mail, free of charge. DTNA issued owners an interim notification on June 17, 2020. The recall began September 10, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-849. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #20V252000 (May 5, 2020)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.