THOMAS BUILT BUSES SAF-T-LINER C2 (2020) recall — Structure
Daimler Trucks North America is recalling certain 2020 Thomas Built SAF-T-Liner C2 school buses due to risk of emergency exit door opening unexpectedly, potentially causing injury.
Use caution until it’s fixed
An emergency exit door opening unexpectedly can increase the risk of an injury.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2020 Thomas Built SAF-T-Liner C2 school buses because the emergency exit door may open unexpectedly, increasing injury risk. Owners should have dealers inspect and tighten the fasteners for the door. Read more at govinfonow.com/recall/80081-thomas-built-saf-t-liner-c2-2020-buses-emergency-exit.
Source Summary by GovInfoNow · govinfonow.com/recall/80081-thomas-built-saf-t-liner-c2-2020-buses-emergency-exit · Updated October 4, 2026 · Official notice: NHTSA #23V669000
Cite this page
“Thomas Built SAF-T-Liner C2 2020 Buses: Emergency Exit Door May Open Unexpectedly.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/80081-thomas-built-saf-t-liner-c2-2020-buses-emergency-exit. Based on NHTSA recall #23V669000 (https://www.nhtsa.gov/recalls?nhtsaId=23V669000).
Why it’s dangerous
The fasteners for the emergency exit door may loosen and detach over time. This can cause the door to open unexpectedly while the bus is in motion, potentially leading to injury.
Who’s affected
Owners of 2020 Thomas Built SAF-T-Liner C2 school buses are affected. School bus drivers and passengers are most at risk if the emergency exit door opens unexpectedly.
How to tell if you have this one
Check for 2020 Thomas Built SAF-T-Liner C2 school buses. The recall covers buses that were sold between 2020 and 2024.
- Brand
Thomas Built- Category
Vehicle
What to do — step by step
Contact Dealer for Inspection
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge.
Check Notification Letter
Owner notification letters were mailed December 1, 2023, so you should have received one by now.
December 1, 2023
What NHTSA says to do
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Questions people ask
Why is this recall happening?
The fasteners for the emergency exit door may loosen and detach, which can allow the door to open unexpectedly.
How can I tell if my bus is affected?
Check if your bus is a 2020 Thomas Built SAF-T-Liner C2 school bus that was sold between 2020 and 2024.
What should I do if I have the affected bus?
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge.
Contact Thomas Built
We’ve drafted a message you can send Thomas Built to request your refund or repair — edit it as you like.
Subject: Recall 23V669000 — Thomas Built Thomas Built Hello, I own a Thomas Built that is covered by recall 23V669000 from Thomas Built. The official recall notice states: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V669000 (March 10, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.