THOMAS BUILT BUSES SAF-T-LINER C2 (2020) recall — Structure
Daimler Trucks North America recalls certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. Emergency exit doors may open unexpectedly, increasing injury risk. Owners should contact DTNA for free inspections.
Use caution until it’s fixed
An emergency exit door opening unexpectedly can increase the risk of an injury.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses because emergency exit door fasteners may loosen and detach, causing the door to open unexpectedly. This could increase injury risk during normal use. Read more at govinfonow.com/recall/80080-thomas-built-saf-t-liner-c2-2020-recall-emergency-exit.
Source Summary by GovInfoNow · govinfonow.com/recall/80080-thomas-built-saf-t-liner-c2-2020-recall-emergency-exit · Updated October 4, 2026 · Official notice: NHTSA #23V670000
Cite this page
“Thomas Built SAF-T-LINER C2 (2020) recall: Emergency exit door may open unexpectedly.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/80080-thomas-built-saf-t-liner-c2-2020-recall-emergency-exit. Based on NHTSA recall #23V670000 (https://www.nhtsa.gov/recalls?nhtsaId=23V670000).
Why it’s dangerous
The emergency exit door fasteners may loosen and detach, allowing the door to open unexpectedly. This could cause injury to bus occupants during normal operation, such as if someone is inside the bus when the door opens.
Who’s affected
Owners of 2019-2024 Thomas Built SAF-T-LINER C2 transit buses are affected. Bus drivers and passengers are most at risk if the emergency exit door opens unexpectedly.
How to tell if you have this one
This recall applies to Thomas Built SAF-T-LINER C2 transit buses made between 2019 and 2024. The recall was notified to owners via mail on December 1, 2023.
- Brand
Thomas Built- Category
Vehicle
What to do — step by step
Contact DTNA Customer Service
Call 1-800-547-0712 to get free inspections for emergency exit door fasteners.
Have Dealer Inspect Door
Dealers will inspect and tighten emergency exit door fasteners for free if needed.
What NHTSA says to do
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Questions people ask
Why is this recall happening?
The emergency exit door fasteners may loosen and detach, causing the door to open unexpectedly, which increases injury risk.
How can I tell if my bus is affected?
This recall applies to Thomas Built SAF-T-LINER C2 transit buses made between 2019 and 2024.
What should I do if my bus is affected?
Dealers will inspect and tighten emergency exit door fasteners for free. Contact DTNA at 1-800-547-0712 for assistance.
Contact Thomas Built
We’ve drafted a message you can send Thomas Built to request your refund or repair — edit it as you like.
Subject: Recall 23V670000 — Thomas Built Thomas Built Hello, I own a Thomas Built that is covered by recall 23V670000 from Thomas Built. The official recall notice states: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #23V670000 (March 10, 2023)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.