Love To Dream Sleep Machine Recall: Fire and Burn Hazard

We’ve drafted a message you can send Love To Dream to request your refund or repair — edit it as you like.

Subject: Recall 11001 — Love To Dream Sleep Machine Recall: Fire and Burn Hazard

Hello,

I own a Love To Dream Sleep Machine Recall: Fire and Burn Hazard that is covered by recall 11001 from Love To Dream.

The official recall notice states: Consumers should stop using the recalled sleep machines immediately and register at https://lovetodream.com/recall to receive a full refund. Consumers should have the model number and date code, which can be found on the side of the unit, when they register. If your unit is included in the recall, the refunds will be reimbursed by an electronic payment method or store credit. Consumers will be asked to write “RECALL” on the front of the sleep machine in permanent black marker and attest to disposal of the recalled sleep machine following local and state regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.