Every 2018 Mercedes-Benz CLA recall
Each campaign as NHTSA published it: what is wrong, what can happen, and the fix. Newest first.
Structure · NHTSA 23V854000
Dec 15, 2023Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- Risk
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- Fix
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Full recall details for 23V854000 →Electrical System · NHTSA 22V365000
May 20, 2022Electrical System:SoftwareOver-the-air fix
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Fix
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Full recall details for 22V365000 →Electrical System · NHTSA 21V058000
May 2, 2021Electrical System:SoftwareOver-the-air fix
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Fix
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Full recall details for 21V058000 →Structure · NHTSA 21V197000
Mar 19, 2021Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
- Risk
- The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
- Fix
- Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Full recall details for 21V197000 →
2018 Mercedes-Benz CLA complaints and service bulletins
Owners filed 40 complaints with NHTSA about the 2018 Mercedes-Benz CLA, reporting 2 crashes, 1 fires, 2 injuries. Mercedes-Benz has issued at least 106 technical service bulletins (repair instructions to dealers) for this model year. Complaints are unverified owner reports; a recall is the manufacturer’s admission of a safety defect.
Most-reported components
- Electrical System10
- Air Bags9
- Unknown Or Other8
- Engine6
- Structure6
- Fuel System, Gasoline2
Service bulletins by component
- Electrical System (36)
- Exterior Lighting (15)
- Power Train (14)
- Equipment (12)
- Engine and Engine Cooling (8)
- Visibility/Wiper (7)
Read Mercedes-Benz CLA owner complaints and bulletins, every year
NHTSA defect investigations covering the 2018 Mercedes-Benz CLA
NHTSA’s Office of Defects Investigation lists this model year in one investigation. An investigation is not a recall; it is how NHTSA decides whether one is needed.
What people reported
Owners have filed 40 complaints with NHTSA about the 2018 Mercedes-Benz CLA. A few in their own words, shortened. Complaints are unverified and are not proof of a defect or of any recall.
Injury reportedCrash
“After a hard impact car continued to go then when came to a stop the air bags deployed which resulted in injuring my left arm”
2018 MERCEDES-BENZ CLA 250Aug 8, 2026 · NV
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11755695
Fire
“My car randomly caught on fire, it was parked in my apartment garage for a week while I was out of town. I came back to use my car and my car remote wasn't unlocking the car so i unlocked it manually.”
2018 MERCEDES-BENZ CLA 250May 9, 2023
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11521136
Injury reportedCrash
“THE CONTACT OWNED A 2018 MERCEDES-BENZ CLA250C. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY A SPEEDING VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEADACHES, HIP PAIN, WHIPLASH, AND VISION ISSUES.”
2018 MERCEDES-BENZ CLA 250Feb 13, 2019
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11179894
“The instrument cluster gauges start giving in accurate information and the whole dash start turning on and off.”
2018 MERCEDES-BENZ CLA 250May 16, 2026 · NY
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11738287
“Corrosion of the fuel system (on a Flex Fuel rated vehicle that had used E85 blend regularly) causing sudden loss of power, misfires, lack of acceleration The vehicle experience sudden loss of power, multiple misfires, and potential damage to the engine.”
2018 MERCEDES-BENZ CLA 250Mar 8, 2026 · PA
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11722825
Check your CLA by VIN
Not every 2018 Mercedes-Benz CLA is in every recall. Enter your 17-character VIN to see the recalls on record for your exact vehicle, then confirm which are still open at NHTSA.gov or with any Mercedes-Benz dealer.
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