Tesla is recalling certain 2021-2023 Model X vehicles due to a risk of unlocked doors opening during crashes, potentially increasing injury risk. Owners must install a free software update to fix the issue.
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
Tesla is recalling certain 2021-2023 Model X vehicles because doors can unlock during crashes, which could lead to injury. The fix is a free software update that must be installed to prevent this issue.
During a crash, the vehicle's cabin doors can unlock and open, which may allow occupants to exit the vehicle or become injured. This fails to meet federal safety standards for side impact protection.
Owners of Tesla Model X vehicles from 2021 to 2023 are affected. Drivers and passengers in these vehicles are at risk if doors unlock during a crash.
Check if your Tesla Model X was manufactured between 2021 and 2023. The recall covers vehicles that may have unlocked doors during crashes.
Tesla has released a free over-the-air software update to fix the door unlocking issue.
Owners can call Tesla customer service at 1-877-798-3752 for assistance with the recall.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.
The recall is because Tesla Model X vehicles from 2021 to 2023 can have cabin doors unlock during crashes, which increases injury risk.
Your Tesla Model X was manufactured between 2021 and 2023. The recall covers vehicles that may have unlocked doors during crashes.
The recall does not specify a deadline for the software update, but owners should install it as soon as possible.
We’ve drafted a message you can send Tesla to request your refund or repair — edit it as you like.
Subject: Recall 23V862000 — Tesla Tesla Hello, I own a Tesla that is covered by recall 23V862000 from Tesla. The official recall notice states: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
