BMW recalls certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles for potential loss of drive power causing crash risk. Free over-the-air software update available by August 5, 2025.
A loss of drive power increases the risk of a crash.
BMW is recalling specific 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles due to a risk of losing drive power, which could lead to a crash. Owners will receive a notification letter by August 5, 2025, and can get a free software update via over-the-air or dealer service.
The electric drive motor software may shut down the high-voltage system, causing a loss of drive power. This could lead to a crash if the vehicle loses power while driving.
Owners of the recalled BMW i4, IX, I7, and I5 vehicles from 2022-2025 are affected. Drivers using these vehicles with the specific software issue are at higher risk of losing drive power.
Check your vehicle's year and model: 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, or 2024 I5. The recall notice will be mailed to owners by August 5, 2025.
Look for a letter from BMW mailed by August 5, 2025, confirming the recall.
Get a free over-the-air software update or have a dealer install the update to fix the issue.
The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417.
2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles.
The update can be done over-the-air (OTA) or by a dealer, free of charge.
Owner notification letters are expected to be mailed by August 5, 2025.
We’ve drafted a message you can send BMW to request your refund or repair — edit it as you like.
Subject: Recall 25V395000 — BMW BMW Hello, I own a BMW that is covered by recall 25V395000 from BMW. The official recall notice states: The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
