KENWORTH T380 (2025) recall — Power Train
PACCAR recalls 2025 Kenworth T380 trucks with potential gear shifter communication failure causing vehicle disablement after stopping, increasing crash risk. Owners must contact customer service for free gear shifter replacement.
Use caution until it’s fixed
A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
PACCAR is recalling certain 2025 Kenworth T380 trucks because a faulty gear shifter connection could cause the vehicle to stop working after coming to a stop, raising crash risk. Affected owners should contact Kenworth or Peterbilt customer service for free repairs. Read more at govinfonow.com/recall/80528-kenworth-t380-2025-recall-gear-shifter-communication-failure-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/80528-kenworth-t380-2025-recall-gear-shifter-communication-failure-risk · Updated September 23, 2026 · Official notice: NHTSA #24V190000
Cite this page
“Kenworth T380 (2025) Recall: Gear Shifter Communication Failure Risk.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/80528-kenworth-t380-2025-recall-gear-shifter-communication-failure-risk. Based on NHTSA recall #24V190000 (https://www.nhtsa.gov/recalls?nhtsaId=24V190000).
Why it’s dangerous
The right-hand gear shifter stalk connectors may have been improperly crimped, causing communication loss between the gear shifter and transmission. This can disable the vehicle after stopping, increasing crash risk.
Who’s affected
Owners of 2025 Kenworth T380 trucks are affected. Drivers using these trucks are most at risk of a crash if the gear shifter fails.
How to tell if you have this one
Check if your truck is a 2025 Kenworth T380. The recall covers specific model years and truck types listed in the official notice.
- Brand
Kenworth- Category
Vehicle
What to do — step by step
Contact Customer Service
Call Kenworth at 1-425-828-5888 or Peterbilt at 1-940-591-4220 to schedule a free gear shifter inspection and repair.
Get Gear Shifter Inspection
Dealers will inspect and replace the gear shifter assembly if needed at no cost to the owner.
What NHTSA says to do
Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24PBE and 24KWE.
Questions people ask
What models are affected by this recall?
2025 Kenworth T380 trucks. The recall also covers 2021-2024 Peterbilt models, but this notice focuses on Kenworth T380.
How can I tell if my truck has the faulty gear shifter?
Check if your truck is a 2025 Kenworth T380. The recall covers specific model years and truck types listed in the official notice.
Is there a deadline to fix the gear shifter?
No specific deadline is mentioned in the recall notice; dealers will inspect and repair as needed.
Contact Kenworth
We’ve drafted a message you can send Kenworth to request your refund or repair — edit it as you like.
Subject: Recall 24V190000 — Kenworth Kenworth Hello, I own a Kenworth that is covered by recall 24V190000 from Kenworth. The official recall notice states: Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24PBE and 24KWE. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #24V190000 (March 20, 2024)
- Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.