THOMAS BUILT BUSES SAF-T-LINER C2 (2020) recall — Seats
Daimler Trucks North America recalls 2020 Thomas Built Buses Saf-T-Liner C2 school buses with seats that may not absorb crash impacts enough, risking injury. Owners must get free seat repairs by dealers.
Use caution until it’s fixed
The lack of impact absorption increases the risk of injury in the event of a crash.
Contact the company & request your remedy
What happened, in plain English
Daimler Trucks North America is recalling certain 2020 Thomas Built Buses Saf-T-Liner C2 school buses because their seats may not absorb crash impacts well enough, increasing injury risk. Owners must get free repairs from dealers to fix the issue. Read more at govinfonow.com/recall/80073-thomas-built-buses-2020-saf-t-liner-c2-seats-recall.
Source Summary by GovInfoNow · govinfonow.com/recall/80073-thomas-built-buses-2020-saf-t-liner-c2-seats-recall · Updated October 5, 2026 · Official notice: NHTSA #19V712000
Cite this page
“Thomas Built Buses 2020 Saf-T-Liner C2 Seats Recall: Impact Absorption Risk.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/80073-thomas-built-buses-2020-saf-t-liner-c2-seats-recall. Based on NHTSA recall #19V712000 (https://www.nhtsa.gov/recalls?nhtsaId=19V712000).
Why it’s dangerous
The seats may have been made with styrene blocks that don't absorb enough impact in specific areas around the steel seat frame. This means crashes could cause more injury than required by safety standards.
Who’s affected
School bus owners with 2020 Thomas Built Buses Saf-T-Liner C2 models are affected. Drivers and passengers in these buses face the highest risk due to potential injury during crashes.
How to tell if you have this one
Check for 2020 Thomas Built Buses Saf-T-Liner C2 school buses with SynTec S3B or S3C seats. The recall covers vehicles sold between June 2020 and the current date.
- Brand
Thomas Built Buses- Category
Vehicle
What to do — step by step
Contact DTNA Customer Service
Call 1-800-547-0712 to confirm your bus is affected and schedule a repair.
Get Free Seat Repair
Dealers will install additional impact material between the seat back and cover at no cost to fix the issue.
What NHTSA says to do
DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-832.
Questions people ask
Why is this seat recall happening?
The seats may have been made with styrene blocks that don't absorb enough impact in specific areas around the steel seat frame, failing to meet federal safety standards.
How do I know if my bus is affected?
Your bus is affected if it's a 2020 Thomas Built Buses Saf-T-Liner C2 model with SynTec S3B or S3C seats.
What should I do if I own this bus?
Contact DTNA customer service at 1-800-547-0712 to arrange a free seat repair from a dealer.
Contact Thomas Built Buses
We’ve drafted a message you can send Thomas Built Buses to request your refund or repair — edit it as you like.
Subject: Recall 19V712000 — Thomas Built Buses Thomas Built Buses Hello, I own a Thomas Built Buses that is covered by recall 19V712000 from Thomas Built Buses. The official recall notice states: DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-832. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #19V712000 (April 10, 2019)
- Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.