Mercedes-Benz Sprinter 4500 (2020) vehicles with a bright display that hinders driver vision may cause crashes. Owners must update software for compliance with safety standards.
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Mercedes-Benz is recalling 2020 Sprinter 4500 vehicles due to a display that can be too bright in certain lighting, potentially causing crashes. This affects drivers who may not see the display clearly, increasing crash risk.
The instrument cluster display may not adjust brightness properly in certain lighting, making it too bright for the driver to see clearly. This could lead to reduced visibility and an increased risk of crashes.
Owners of 2020 Mercedes-Benz Sprinter 4500 vehicles are affected. Drivers who use the vehicle in low-light conditions are most at risk due to potential display glare.
Check if your vehicle has a Mercedes-Benz Sprinter 4500 model from 2020. The display may appear too bright in low-light conditions.
Contact DVUSA customer service at 1-877-762-8267 to schedule a free software update for the instrument cluster.
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
The display may not adjust brightness properly in certain lighting, causing it to be too bright and potentially hindering driver vision.
Check if your vehicle is a 2020 Mercedes-Benz Sprinter 4500. The display may appear too bright in low-light conditions.
Contact DVUSA customer service at 1-877-762-8267 to schedule a free software update for the instrument cluster.
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 21V235000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 21V235000 from Mercedes-Benz. The official recall notice states: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
