Ford is recalling 2020-2023 Explorer and Aviator models with 360-degree camera that may fail, reducing rear visibility and increasing crash risk. Owners should contact Ford for free replacement.
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Ford is recalling certain 2020-2023 Explorer and Lincoln Aviator vehicles that have a 360-degree camera which may fail, causing the rearview camera image to stop working. This could reduce the driver's rear visibility and increase the risk of a crash.
The rearview camera system may fail, causing the image to stop displaying. This reduces the driver's ability to see behind their vehicle, increasing the risk of a crash when reversing or changing lanes.
Owners of 2020-2023 Ford Explorer and 2020-2022 Lincoln Aviator vehicles with 360-degree camera systems are affected. Drivers who rely on the rearview camera for rear visibility are most at risk.
Check if your vehicle has a 360-degree camera system. The recall covers 2020-2023 Explorer and 2020-2022 Lincoln Aviator models.
Call 1-866-436-7332 to schedule a free camera replacement at a dealer.
Dealers will replace the 360-degree camera system at no cost to the owner.
Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
Yes, vehicles previously repaired under recall number 23V-022 will need the new camera replacement performed.
Owner notification letters were mailed November 10, 2023.
No, only those with a 360-degree camera system.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 23V342000 — Ford Ford Hello, I own a Ford that is covered by recall 23V342000 from Ford. The official recall notice states: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
