Ford recalls 2020-2023 Explorer and Lincoln models with 360-degree camera systems due to potential rearview camera image failure, increasing crash risk. Owners must update software to fix the issue.
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Ford is recalling certain 2020-2023 Explorer and Lincoln models with 360-degree camera systems because the rearview camera image may fail, reducing rear visibility and increasing crash risk. Owners must get a free software update from dealers to fix the issue.
The rearview camera image may fail to display, reducing the driver's ability to see behind the vehicle. This can lead to crashes when reversing or changing lanes, especially in tight spaces or low visibility conditions.
Owners of 2020-2023 Ford Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles with 360-degree camera systems are affected. Drivers who rely on the rearview camera for rear visibility are most at risk.
Check if your vehicle has a 360-degree camera system. The recall covers 2020-2023 Explorer and 2020-2022 Lincoln Aviator and Corsair models.
Dealers will provide a free software update for the image processing module to fix the rearview camera image failure.
Owners can call Ford customer service at 1-866-436-7332 to confirm eligibility and schedule the update.
Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
The rearview camera image may fail to display, reducing rear visibility and increasing crash risk.
This recall covers 2020-2023 Ford Explorer, 2020-2022 Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles with a 360-degree camera system.
The recall does not specify a deadline for the software update; owners can contact dealers to schedule the fix.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 23V022000 — Ford Ford Hello, I own a Ford that is covered by recall 23V022000 from Ford. The official recall notice states: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
