Ford is recalling 2020-2022 Explorer Police Interceptor Utility vehicles with a rearview camera that may not display images when reversing, increasing crash risk. Owners must update ICS software to fix the issue.
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Ford is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles because their rearview camera may not show images when reversing. This could lead to crashes or injuries if drivers don't see obstacles behind them.
When the Display On/Off Button is used to turn the display to 'Off' before reversing, the backup camera image doesn't show on the screen. This violates federal safety standards for rear visibility and could cause crashes if drivers don't see obstacles behind their vehicle.
Owners of 2020-2022 Ford Explorer Police Interceptor Utility vehicles with a 12.1-inch Integrated Computer Screen (ICS) are affected. Drivers who reverse without seeing the camera display may be at risk.
Check if your 2020-2022 Explorer Police Interceptor Utility vehicle has a 12.1-inch Integrated Computer Screen (ICS). The recall was notified to owners via mail on July 27, 2023.
Dealers will update the ICS software for free to fix the camera display issue.
Call Ford at 1-866-436-7332 to get assistance with the software update.
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
The rearview camera may not display images when reversing if the Display On/Off Button is turned to 'Off' before moving the vehicle. This violates federal rear visibility safety standards.
Your vehicle is affected if it's a 2020-2022 Ford Explorer Police Interceptor Utility with a 12.1-inch Integrated Computer Screen (ICS).
The recall notice was mailed on July 27, 2023, but there's no specific deadline for the software update.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 23V305000 — Ford Ford Hello, I own a Ford that is covered by recall 23V305000 from Ford. The official recall notice states: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
